topic Re: Speed has dropped over the last three month or so... reset possible? in Broadband

Speed has dropped over the last three month or so... reset possible?

Mewcenary — Thu, 07 Jul 2022 07:23:41 GMT

Hi,

NOTE: I'm scheduled for switch to FTTP in a few weeks, so this may be somewhat redundant, but am curious as to what is happening...

I was regularly getting 59 Mbps 3 months ago. This then dropped to 50 Mbps, and then to 46 Mbps which is where it has been sitting for the last two months.

I did suffer some line drops due to RF interference (This is due to non-broadband related equipment which has now been rectified).

Is there a way of forcing the line to attempt to scale up again? As this doesn't seem to be happening automatically...

Thanks in advance,

Tristan.

Re: Speed has dropped over the last three month or so... reset possible?

Mewcenary — Thu, 07 Jul 2022 07:27:05 GMT

Download Test

Download speed achieved during the test was 41.22 Mbps

For your connection, the acceptable range of speeds is 40 - 47.38 Mbps

IP Profile for your line is 47.38 Mbps

Can I get the IP Profile increased again?

Re: Speed has dropped over the last three month or so... reset possible?

LaurenB — Mon, 11 Jul 2022 13:03:55 GMT

Hiya @Mewcenary, thanks for getting in touch. I'm sorry to hear you've experienced a decrease in your speed!

I've just reset your line for you and hopefully this will remove the banding, can you retest and let me know how things are?

Re: Speed has dropped over the last three month or so... reset possible?

Mewcenary — Mon, 11 Jul 2022 20:53:40 GMT

Hi Lauren!

Thanks for this. Here's the latest:

Download speed achieved during the test was 47.92 Mbps

For your connection, the acceptable range of speeds is 40 - 50.89 Mbps

IP Profile for your line is 50.89 Mbps

So, a small increase, but the IP profile about 10 Mbps shy of where it used to be...

Re: Speed has dropped over the last three month or so... reset possible?

adamwalker — Mon, 18 Jul 2022 11:28:17 GMT

Hi there, sorry it's taken us so long to check back in with you and it's good to see that there's been some improvement.

How are things looking at the moment?