topic Experiencing unstable ping and high latency in Broadband

Experiencing unstable ping and high latency

red42 — Sat, 16 Jul 2022 16:11:41 GMT

Son is complaining that he is receiving ping spikes in games, he has tried changing DNS multiple times, we tried switching to a static IP and that hasn’t proved helpful. Looking at ping tests both online and using applications, we can see that there is large ping jumps on multiple servers, experiencing no packet loss but consistent upload and download speeds. He says that although it reaches lows of 10ms, it jumps to sometimes over 100ms meaning that he rubber bands in game. Overall, high ping spikes on everything even when looking at YouTube or pinging a simple website such as google on command prompt

Re: Experiencing unstable ping and high latency

red42 — Sat, 16 Jul 2022 16:09:01 GMT

Also to confirm, he's on wired connection. Any help? https://prnt.sc/RS63BhouvyJV https://prnt.sc/J6w-1BzurYla

Re: Experiencing unstable ping and high latency

bill888 — Sun, 17 Jul 2022 06:04:16 GMT

fwiw, looks like you have longish VDSL/FTTC copper line (500-600m?), not full fibre FTTP, if you are only seeing 40mb download speed? A plusnet CS agent may be able to tell you if there is a line fault?

Is anyone else in the household using broadband when 100ms pings are occurring?

What router are you using?

If it is a 3rd party router, is QoS enabled?

Have you tried plugging the router into Engineer's test socket to rule out defective internal phone wiring?

As you now have a static IP, see if BQM records any packet loss.

https://www.thinkbroadband.com/broadband/monitoring/quality

Re: Experiencing unstable ping and high latency

SammyM — Mon, 18 Jul 2022 07:32:14 GMT

Hiya @red42,

I'm really sorry your son is experiencing an issue with the ping spikes and I can appreciate how annoying that is for him.

I have tested the line and it is not picking up any potential fault. Have you tried any of the steps suggested by @bill888?

Re: Experiencing unstable ping and high latency

dvorak — Mon, 18 Jul 2022 08:01:48 GMT

Moderators Note

This topic has been moved fromFull Fibre to Broadband