topic Re: Device connection in Broadband

Device connection

bowman_cas — Sat, 16 Jul 2022 09:11:33 GMT

My router has blue light. We are able to access some applications on our iPhones but most are inaccessible.
I had something pop up on my phone which asked something about all devices connected and I clicked yes. I’m unsure if this is related.
Tried switching both router and iPhone off trick.
Any ideas welcome

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:17:03 GMT

@bowman_cas Welcome to the forums. A little more detail would be helpful - like what can you/can't you access, and do you have any other hardware other than your phones?

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 09:21:45 GMT

Thanks. Alexa isn’t able to connect either. Facebook and instagram can be accessed

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:24:15 GMT

Silly question maybe, but have you connected your phones to the Hub wirelessly? Also, do you have a tablet/laptop/desktop?

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 09:29:45 GMT

Laptops won’t connect either.

Re: Device connection

Dan_the_Van — Sat, 16 Jul 2022 09:34:04 GMT

@bowman_cas

A missing question is which Hub are you using?

Can you still logon to the home page using http://192.168.1.254

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:35:12 GMT

'Laptops won't connect either' in what way? I assume you have tried searching on them (and your phones) for your Hub and entering the password (key) for the wireless connection - which is case sensitive.

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 09:42:59 GMT

Yes I can access the homepage
Plusnet hun one

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:44:59 GMT

Sorry for all the questions, but another one - when did your Plusnet connection go 'live'?

Re: Device connection

bobpullen — Sat, 16 Jul 2022 09:45:37 GMT

@bowman_cas - I'm struggling to work out why, but somethign happened early hours of yesterday morning that reset your hub to it's default state and removed it from our back-end management platforms.

I have corrected the issue this side, however you will need to initiate a factory reset by inserting somethign into the pinhole at the rear of the hub until the status light flashes green.

Allow 5-10 minutes or so for it to re-establish a connection after this and you should find that all is well again.

Apologies for the hassle.

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:47:04 GMT

Thanks, @bobpullen - that answers a lot of questions. 😉

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 09:47:57 GMT

Yes, I get secure connection failed

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 09:48:57 GMT

3 months ago. No problems until now

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:49:07 GMT

@bowman_cas see reply #10.

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 09:53:57 GMT

Thank you. I’ve reset. Hopefully that will do the trick

Re: Device connection

jab1 — Sat, 16 Jul 2022 09:55:00 GMT

Any problems - post back.

Re: Device connection

bowman_cas — Sat, 16 Jul 2022 10:10:22 GMT

Thanks- all back to normal now

Re: Device connection

bobpullen — Sat, 16 Jul 2022 12:01:06 GMT

@bowman_cas - glad to hear it!