topic Re: Static IP - Keeps being lost, fixed on reconnection in Broadband

Static IP - Keeps being lost, fixed on reconnection

Mewcenary — Mon, 11 Jul 2022 20:43:01 GMT

Hi,

Over the last week or so, my connection is losing its static IP. It starts off fine, but then I notice after a few days I've been allocated a new one... and it is no longer my static IP.

If I ask my router to reconnect, then the static IP re-appears and all is well again.

Any ideas what is happening here?

Re: Static IP - Keeps being lost, fixed on reconnection

Mewcenary — Mon, 11 Jul 2022 20:48:26 GMT

More of an update: Looks like this is no longer fixed on reconnection.

My Static IP is still showing correctly in the plus.net account pages (80.*), but I have just been allocated an 84.* IP address instead.

Re: Static IP - Keeps being lost, fixed on reconnection

Gandalf — Sat, 16 Jul 2022 08:01:54 GMT

I've had a look and I can't figure out what's happening here. From what I can see you do have a static IP but our systems have been assigning it from the FTTP and FTTC subscriptions interchangeably, even though your FTTP order's not yet completed, so over the last 10 days you've had 3 different static IPs.

Currently your static IP is the correct one. Are you okay to wait until your FTTP order and account change has completed? I suspect this should sort itself out once that's happened, but let us know how it goes.

@bobpullen, If you're around you may like to cast your eyes over this.

Re: Static IP - Keeps being lost, fixed on reconnection

bobpullen — Sat, 16 Jul 2022 09:38:10 GMT

@Gandalf - I've dropped you an email. I suspect this is part of a recently acknowledged issue.

If so, the problem will go away once the FTTP account change is complete.