topic Re: Latency Issue on Fortnite in Broadband

Latency Issue on Fortnite

Eatpower — Sat, 09 Jul 2022 20:44:42 GMT

Hello,

I just wanna say thanks to Ben Rowland for helping me gain access to my account.

The main reason I am writing is because I'm still experiencing latency issues on Fortnite. I do not get this problem with a mode called "Save The World" only "Battle Royale" I have done a trace route on my PC and used PingPlotter on my iPhone. I don't know whether there are any signs of concerning problems that anyone can detect from these results. But this is making me want to give up gaming entirely, as the experience is extremely unpleasant.

Re: Latency Issue on Fortnite

Eatpower — Sat, 09 Jul 2022 20:46:44 GMT

Here is the other file containing the trace route. The PC is connected via wired connection.

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 11:47:05 GMT

I don't know anything about Fortnite, but your traceroute of 83ms is because you are connecting to a server (us-nyh.gia.bt.net) owned by BT but located in Canada.

Are you able to choose to connect to a Fortnite server in the UK ? as your latency is going to be nearer the 12ms you got for "gia.bt.net"

Re: Latency Issue on Fortnite

Eatpower — Sun, 10 Jul 2022 12:53:24 GMT

Hi Nibiru,

Thanks for taking the time to reply to my message.

If I go into settings there is a called tab called Game and you get a list of servers you can choose to connect. I can either connect automatically to the server closer to me or choose one. The list goes like this

Auto-10ms
NA-East 90ms
NA-West 155ms
Europe- 10ms
Oceania- 283ms
Brazil- 190ms
Asia- 234ms
Middle East- 91ms

I’ve enclosed a picture to show you what it looks like. I have spoken to the developers of the game, and they massively insist their is nothing they can do and it’s all down to Plusnet. This was never a problem before, the only time this happens is when the game gets a new season and tons of people bog down their servers but as the weeks go by, things go back to normal.

Something that makes it strange is both Plusnet and OpenReach always tell me i'm close to a cabinet and how this should make my internet a lot better than others.

Re: Latency Issue on Fortnite

jab1 — Sun, 10 Jul 2022 13:01:36 GMT

@Eatpower wrote:

Something that makes it strange is both Plusnet and OpenReach always tell me i'm close to a cabinet and how this should make my internet a lot better than others.

Your 'closeness to the cabinet' will have no bearing on ping times to remote servers.

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 13:04:18 GMT

So what happens to your traceroute if you connect to "Europe" ?

I'm guessing you were on "Auto" if you were previously being routed to Canada.

Re: Latency Issue on Fortnite

Eatpower — Sun, 10 Jul 2022 13:20:34 GMT

It doesn’t make a difference.

The trace route address (which I used) is: qosping-aws-eu-west-3.ol.epicgames.com

Here is a sample what Epic says about my ISP being responsible. “ Well, this is almost always due to an issue with your internet service provider's way they are routing to our Fortnite servers. Internet service providers use things called internet exchange points to efficiently carry data from your computer to any destination.”

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 13:47:15 GMT

What do you get with a traceroute from a wired computer using terminal commands ?

If I trace (from a wired Linux computer) to "qosping-aws-eu-west-3.ol.epicgames.com" with 100 pings, I'm getting an average of 6.3ms latency and only one trace hop - which likely means that server is close to me (Essex) and probably in London or Paris.

$ mtr -w -c 100 -r qosping-aws-eu-west-3.ol.epicgames.com Start: 2022-07-10T14:32:29+0100 HOST: My-Desktop-PC Loss% Snt Last Avg Best Wrst StDev 1.|-- My-Router 0.0% 100 0.2 0.2 0.1 0.2 0.0 2.|-- ec2-52-47-193-251.eu-west-3.compute.amazonaws.com 0.0% 100 5.9 6.3 5.6 14.0 1.2

Re: Latency Issue on Fortnite

Eatpower — Sun, 10 Jul 2022 13:57:51 GMT

Tracing route to qosping-aws-eu-west-3.ol.epicgames.com
over a maximum of 30 hops:

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 13:59:55 GMT

Interestingly you earlier had a trace via Canada to ixp1-ae-0.us-nyh.gia.bt.net

If I try and ping that I can't resolve that server -

$ mtr ixp1-ae-0.us-nyh.gia.bt.net mtr: Failed to resolve host: ixp1-ae-0.us-nyh.gia.bt.net: Name or service not known

Re: Latency Issue on Fortnite

Eatpower — Sun, 10 Jul 2022 14:03:02 GMT

Here's the result on Command Prompt

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 14:05:28 GMT

If you wanted to keep a continuous track of the latency on your broadband connection from a server within the UK, you could try setting up a ThinkBroadband Broadband Quality Monitor, although you do need a router that can reply to external PING requests, and it is preferable to have a Plusnet static WAN IP address or hostname registered with a dynamic DNS service.

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 14:16:11 GMT

As your "tracert" command isn't showing a response time for qosping-aws-eu-west-3.ol.epicgames.com

Do you get a latency number using an actual PING command ?

ping qosping-aws-eu-west-3.ol.epicgames.com

I get -

$ ping qosping-aws-eu-west-3.ol.epicgames.com 64 bytes from ec2-52-47-178-167.eu-west-3.compute.amazonaws.com (52.47.178.167): icmp_seq=1 ttl=46 time=6.7 ms

Re: Latency Issue on Fortnite

Eatpower — Sun, 10 Jul 2022 14:18:21 GMT

Is that a Static IP?I had that added onto my account and one of the advisers believed that could of been the cause and removed it.

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 14:42:51 GMT

Yes I have a static IP address.

I've found having a static IP avoids many of the geo-location problems Plusnet customers complain about when on dynamic IP

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 14:25:30 GMT

@Eatpower wrote:

The trace route address (which I used) is: qosping-aws-eu-west-3.ol.epicgames.com

Are you able to use the Fortnight server at qosping-aws-eu-west-2.ol.epicgames.com ?

as "eu-west-3" appears to be in Paris, whereas "eu-west-2" seems to be in London

Re: Latency Issue on Fortnite

Eatpower — Sun, 10 Jul 2022 14:44:34 GMT

No, you can only choose EU and that's it. Americans, Canadians and Mexican users seem to be the only user who get that luxury of choosing between NA -W or NA -E

I did another trace route on my MacBook Air via terminal and enclosed an image.

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 15:15:13 GMT

@Eatpower wrote:

Is that a Static IP?

As Plusnet static IPs always appear to be located in England, but sometimes Plusnet dynamic IPs report as being elsewhere on some geo-location services, I'm wondering where Epic "think" you are connecting from (assuming they try and connect you to a server nearest to where they think you are physically located).

If you go to https://www.whatismyip.com/ does that show your location as somewhere in England (but not necessarily anywhere close to where you actually are)

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 15:20:12 GMT

Just another thought, do you have access to a VPN ?

If so does that give you a different result as that would very likely be sending traffic by a different route, and prove/disprove Epic's statement about the ISP sending traffic via particular "exchange points"

Re: Latency Issue on Fortnite

Anonymous — Sun, 10 Jul 2022 15:41:02 GMT

@Eatpower wrote:

Here is a sample what Epic says about my ISP being responsible. “ Well, this is almost always due to an issue with your internet service provider's way they are routing to our Fortnite servers. Internet service providers use things called internet exchange points to efficiently carry data from your computer to any destination.”

Perhaps you could ask Epic to explain why it is that when you connect from the UK to their "Europe" server pool, that THEY are directing your traffic to their Amazon servers in Paris (eu-west-3) instead of London (eu-west-2) or Ireland (eu-west-1) if that's closer to you ?

Epic server in Ireland -

$ mtr -w -c 10 -r qosping-aws-eu-west-1.ol.epicgames.com HOST: My-Desktop-PC Loss% Snt Last Avg Best Wrst StDev 1.|-- My-Router 0.0% 100 0.2 0.2 0.1 0.2 0.0 2.|-- ec2-52-48-115-87.eu-west-1.compute.amazonaws.com 0.0% 10 6.6 5.9 5.7 6.6 0.3

Epic server in London -

$ mtr -w -c 10 -r qosping-aws-eu-west-2.ol.epicgames.com HOST: My-Desktop-PC Loss% Snt Last Avg Best Wrst StDev 1.|-- My-Router 0.0% 100 0.2 0.2 0.1 0.2 0.0 2.|-- ec2-35-176-71-245.eu-west-2.compute.amazonaws.com 0.0% 10 6.0 5.9 5.7 6.1 0.1

Epic server in Paris -

$ mtr -w -c 10 -r qosping-aws-eu-west-3.ol.epicgames.com HOST: My-Desktop-PC Loss% Snt Last Avg Best Wrst StDev 1.|-- My-Router 0.0% 100 0.2 0.2 0.1 0.2 0.0 2.|-- ec2-52-47-107-154.eu-west-3.compute.amazonaws.com 0.0% 10 5.8 6.5 5.8 8.5 1.0

Getting the Amazon aws server locations from this - AWS service endpoints