Speed

OldFrank — Thu, 30 Jun 2022 13:54:59 GMT

Had to check my broadband speed today and it is down to just over 40mbps wher e it should be 70mbps.

why is this.

Re: Speed

jab1 — Thu, 30 Jun 2022 14:00:45 GMT

@OldFrank Probably due to errors/faults on your line or with the BT/OR infrastructure.

Quickest way to check is the auto-bot: https://www.plus.net/help/report-a-problem/broadband/

Re: Speed

adam945 — Mon, 04 Jul 2022 10:07:00 GMT

Good morning @OldFrank, thanks a lot for getting in touch and I'm really sorry to hear that you've been having issues with your internet connection.

Can I ask how you're running your speed tests? It's just I've run some tests this morning, and sync speeds are coming through at 72Mbps, with the line looking pretty stable as well. Let me know

KBD

GEA Test Detail
Circuit ID	NA	Service ID


Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	72.2 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	386.8
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2022-06-21T11:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	71.5 Mbps	72.1 Mbps	71.7 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	635.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

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