Downstream speed halved - profile changed?

beardyone — Tue, 21 Jun 2022 10:56:17 GMT

Hi all,

*Edit - cropped pic in attachment

My router dropped out yesterday evening for around 15 minutes (has happened 3-4 times this month) but it has now re-synched at half my usual downstream speed.

Could somebody take a look for me please if possible. Thank you in advance

Re: Downstream speed halved - profile changed?

adamwalker — Thu, 23 Jun 2022 12:20:37 GMT

Hi there @beardyone and sorry about the connection problems,

I've just been looking into this and whereas the line hasn't been banded DLM has reduced your speeds due to frequent disconnections so we'll need to get that resolved to get things back up to speed.

Could you try following the checks here as your next step? https://www.plus.net/help/broadband/connection-troubleshooting/

Please let me know how you get on and I'll keep following things up with you.

topic Downstream speed halved - profile changed? in Broadband

Downstream speed halved - profile changed?

Re: Downstream speed halved - profile changed?