topic Re: No connection in Broadband

No connection

Richieblue_7 — Wed, 08 Jun 2022 22:14:32 GMT

Red light on router have every single check on settings and advance settings redstarted the hub and still nothing text FAULT to the number provided and it’s replied back saying we have found a fault text NEXT to book engineer and then no reply from it

Re: No connection

Baldrick1 — Thu, 09 Jun 2022 06:40:36 GMT

@Richieblue_7

Log in to your Plusnet account. On the home page with a bit of lock there will be a tab informing you that a ticket has been raised. Open that an see if it allows you to book an engineer.

Re: No connection

adamwalker — Sat, 11 Jun 2022 08:51:36 GMT

Hi Richieblue_7, I'm really sorry for the connection problems. I've just checked your account and can see that you got back online on Thursday and it looks to have been due to an outage affecting your area.

Please get back to me if there's anything else I can help with though.