topic Came home to no internet today. Red light in Broadband

Came home to no internet today. Red light

mikeeyre68 — Thu, 09 Jun 2022 17:00:01 GMT

I have no internet today. My router is showing an orange light with the red no connection light underneath it (not flashing)
Any problems in my area? Nothing has changed with my cables. I tried resetting leaving power off for a while.

Funnily enough my router says I'm connected at 79.9Mbps down and 20Mbps up. This is usually right. Has my router broke?

Re: Came home to no internet today. Red light

jab1 — Thu, 09 Jun 2022 17:21:14 GMT

@mikeeyre68 Try putting you phone number in Here - might not help, but if BT/OR are aware of a network issue in your area it may be on there.

Re: Came home to no internet today. Red light

mikeeyre68 — Thu, 09 Jun 2022 18:09:59 GMT

I'm afraid I don't know my landline number. I never use the phone. I tried searching my account but can't find anything on this mobile phone 😑

Re: Came home to no internet today. Red light

jab1 — Thu, 09 Jun 2022 18:16:57 GMT

@mikeeyre68 - dial 17070, select option 2 on your landline, if you have a phone attached, otherwise your phone number will be somewhere on your account. Can't help you as to where, though as I am no longer a PN subscriber, so don't have access to the accounts section.

Re: Came home to no internet today. Red light

mikeeyre68 — Thu, 09 Jun 2022 18:43:40 GMT

I managed to find it after I used my mobile to hotspot for my iPad. For some reason I couldn't view it on my phone 😑

According to that site there's no problems logged. I don't have another router to try. If I were to buy a sub £50 router what's as good as or better than the Plusnet hub?

Hopefully a Plusnet staff can check my line etc. Thanks for the help

Re: Came home to no internet today. Red light

Dan_the_Van — Thu, 09 Jun 2022 18:51:01 GMT

@mikeeyre68

From your description you have a Hub One and the lights suggests an authorisation error, have you checked the broadband username is correct? Does it say setup or your username?

Re: Came home to no internet today. Red light

jab1 — Thu, 09 Jun 2022 18:55:49 GMT

Good spot, @Dan_the_Van . I read the 'lights guide' and didn't connect the two.

Re: Came home to no internet today. Red light

mikeeyre68 — Thu, 09 Jun 2022 19:12:47 GMT

It had my username and a blank password. Re-entered my password and I'm up and running again.

You Star Thank you Dan_the_van. I was dying of boredom with no internet.