topic Re: IP Profile stuck in Broadband

IP Profile stuck

Temple1970 — Thu, 02 Jun 2022 11:43:50 GMT

Recently my line has been unstable but is now back to the previous sync rate of 78Mbps.

Unfortunatly my IP profile seems to be stuck at 70 and I'm haveing issues getting this set back to maximum.

Any idea how I can perswade the faults team to reset it?

Thanks in advnace

Re: IP Profile stuck

Bojang1 — Thu, 02 Jun 2022 19:05:58 GMT

I have a similar issue I have upgraded to a 80/20 profile and my router is showing it's a 35/20 profile even though the throughput is considerably higher than this. Plusnet don't seem to do anything about it. I presume they can and open reach don't need to be involved?

Re: IP Profile stuck

jab1 — Thu, 02 Jun 2022 19:30:56 GMT

@Temple1970 wrote:

Recently my line has been unstable but is now back to the previous sync rate of 78Mbps.

Unfortunatly my IP profile seems to be stuck at 70 and I'm haveing issues getting this set back to maximum.

Any idea how I can perswade the faults team to reset it?

Thanks in advnace

Some screen shots to illustrate the problem may help. Can you post the results of BT Broadband - hiding your phone number, the 'Advanced Diagnostics' from BTW Performance Tester and your Hubs status page.

Re: IP Profile stuck

jab1 — Thu, 02 Jun 2022 19:32:11 GMT

@Bojang1 wrote:

I have a similar issue I have upgraded to a 80/20 profile and my router is showing it's a 35/20 profile even though the throughput is considerably higher than this. Plusnet don't seem to do anything about it. I presume they can and open reach don't need to be involved?

Can you post the same details as I have asked @Temple1970 , please?