topic Re: New Customer - Fibre Banded in Broadband

New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 02:50:05 GMT

Hi there.

My FTTC went live on Monday after switching from Sky, but my connection appears to be fixed at 40Mbps when you would normally be running tests to get the best out of it.

Any idea why this has happened, and are you able to remove this fixed limit for me?

Thanks in advance.

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 06:35:08 GMT

@mobymatt Welcome to the forums. Did you sign up for 'Unlimited fibre' or 'Unlimited fibre Extra'. Screen shots of BT Broadband and BTW Performance Tester would be useful.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 07:31:06 GMT

Thanks for the reply, John.
Try as I might, I cannot work out how to post my screenshots...

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 08:08:01 GMT

To post screenshots, click the 'mountain' icon at the top of the reply window.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:15:53 GMT

Looks like the browser was the issue. I am on Fibre Extra.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:22:19 GMT

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 10:23:26 GMT

Are you sure you are on Fibre Extra - those results look like the 40/10 - basic fibre - to me.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:26:55 GMT

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 10:36:11 GMT

Yup - you are on Extra, but it looks like something has gone wrong - even with what looks to be a longish 'final mile' of copper, those figures suggest an error somewhere. This needs PN Help Team investigation.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:40:18 GMT

1/2 mile (so about 800ft) by foot to the cab if the routing follows the roads...

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:42:04 GMT

Data rate:9.992 Mbps / 40 Mbps

Maximum data rate:10.308 Mbps / 48.631 Mbps

Noise margin:6.2 / 9.4

Line attenuation:9.0 / 19.1

Signal attenuation:9.0 / 25.3

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 10:42:32 GMT

880 YARDS for 1/2 mile, so you are a distance from the cab.

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 10:46:03 GMT

@mobymatt wrote:

Data rate:9.992 Mbps / 40 Mbps

Maximum data rate:10.308 Mbps / 48.631 Mbps

Noise margin:6.2 / 9.4

Line attenuation:9.0 / 19.1

Signal attenuation:9.0 / 25.3

Yuk - with those figures, I would have gone for plain unlimited fibre - 40/10 - although your attenuation figures suggest you should be able to get better.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:51:39 GMT

When I was with Sky I used to get in the high 50's / low 60's, but had a problem about 9 months ago that caused disconnections and a speed drop. I eventually found it was a cable fault and changed it. I then saw an increase but as soon as it hit dead-on 40 then no more increases. As this was over 33 there would be no incentive for Sky to push it.

I think the line is banded, and that Openreach have not removed it to allow for DLM to do it's thing.

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 10:53:49 GMT

It may be a 'banded' case, but this will need to be confirmed by one of the Help Team.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 10:55:05 GMT

Thanks for trying, John.

Re: New Customer - Fibre Banded

MisterW — Thu, 26 May 2022 11:10:30 GMT

That looks suspiciously like the line's been provisioned in error on a 40/10 profile.

As @jab1 says, it needs staff input, I'm sure one of the help team will be along shortly...

Re: New Customer - Fibre Banded

LaurenB — Thu, 26 May 2022 12:28:18 GMT

Hiya @mobymatt, thanks for getting in touch!

I'm sorry for the issues with your speed. I've had a check over this and you do look to be provisioned correctly and testing hasn't detected what may be causing this, but your line is banded.

I have logged a fault here for you: https://www.plus.net/wizard/?p=view_question&id=224759220 and sent off a request to have the banding lifted for you, please just allow 3 working days for this to take effect.

Re: New Customer - Fibre Banded

mobymatt — Thu, 26 May 2022 12:44:09 GMT

Hi Lauren.

Thanks for looking at this for me. I have just witnessed a line drop, and these are that stats on the Technical Log...

DSL uptime:0 Days 0 Hrs 2 Mins

Data rate:10.387 Mbps / 50.152 Mbps

Maximum data rate:10.387 Mbps / 49.019 Mbps

Noise margin:6.1 / 6.1

Line attenuation:9.0 / 19.1

Signal attenuation:9.0 / 25.3

Not sure if it will move up from this, but better than before. 🙂

Thanks to everybody for helping.

Re: New Customer - Fibre Banded

jab1 — Thu, 26 May 2022 12:59:08 GMT

@mobymatt I reckon, based on the attenuation figures reported, that you should be getting better than that - hopefully, @LaurenB 's action will improve things.