topic Re: Speed Issues in Broadband

Speed Issues

joe_80 — Sat, 09 Apr 2022 20:44:40 GMT

Hi all,

I had a new line installed last year, I got Unlimited Fibre Extra and for the first few weeks I was getting 78Mbps. I am very close to the cabinet (by road and as the crow flies). The engineers had to pull a brand new cable through.

Quite a few months went by without me even using the line (modem was off) as I was renovating the house. A few months ago I switched the router on, however initially I could only get 44Mbps which was bang on the Minimum Guaranteed Speed. The speed has improved slightly since then and I now get around 49Mbps on a speed test.

Does anyone know why this is?

My signal stats according to the router are:

Noise Margin: 5.9/4.1

Line attenuation: 17.7/15.9

Signal attenuation: 17.6/15.9

I have attached the BT availability checker speeds.

Re: Speed Issues

Townman — Sun, 10 Apr 2022 17:37:54 GMT

What are the sync speeds reported by the router?

Re: Speed Issues

adam945 — Mon, 11 Apr 2022 10:10:34 GMT

Thanks a lot for getting in touch and I'm sorry to see that you're having speed issues. Testing the line from our side hasn't uncovered any issues, though sync speeds do look a bit low. As you're connected via L2TP though, I've increased the speed profile on the account, can you please run another speed test in an hour or so?