topic Re: DLM Reset request in Broadband

DLM Reset request

JezH1 — Wed, 06 Apr 2022 16:36:42 GMT

Hi,

A month or so ago i had a intermittent fault on my line, and it took Openreach a few days to fix the line.

By this time the line speed had dropped dramatically. After the line was fixed I asked the engineer is he could request a DLM reset but he declined saying he could no longer request it.

The line used to run at 65/20 but now it only runs at 55/15 even after leaving it for 6 -7 weeks. (The sync seed is 20155 / 65241)

Can i please request a DLM reset on here or do i need to raise a ticket

Regards,

Jez

Re: DLM Reset request

dvorak — Thu, 07 Apr 2022 11:21:15 GMT

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Re: DLM Reset request

adam945 — Thu, 07 Apr 2022 12:04:27 GMT

Hey there, thanks a lot for getting in touch and for raising this issue with us. All sorted, I've raised a DLM reset request, so your line should be un-banded within the next 3-5 working days.

Re: DLM Reset request

JezH1 — Fri, 08 Apr 2022 17:19:04 GMT

Thanks it reset it self this morning.

Regards

JEz

Re: DLM Reset request

adamwalker — Sat, 09 Apr 2022 07:44:03 GMT

That's great to see, thanks for letting us know and please shout up if there's anything else we can help with. - Adam