topic Re: Check for Problems Please in Broadband

Check for Problems Please

Nemo154 — Thu, 28 Apr 2022 20:54:02 GMT

Hi Plusnet,

Been getting very slow broadband speeds recently. Testing under 10mbps this evening when should be 70.

Please can you check if you are seeing any issues from your end.

Many thanks.

Re: Check for Problems Please

Gel — Fri, 29 Apr 2022 06:15:09 GMT

try self help link below.

Re: Check for Problems Please

Gandalf — Mon, 02 May 2022 09:10:43 GMT

Hi there,

I've just tested your line and the tests aren't showing any issues with your router getting ~77mbps still.

Are you having issues today? If so are your devices connecting wirelessly or hard wired into your router?

Re: Check for Problems Please

Townman — Mon, 02 May 2022 13:29:58 GMT

Can you please post your router stats.

The MGS is line sync speed, not data transfer speed. Router stats will indicate the line sync speed. If that is below the MGS, then there is an investigation to be had with the connection. Assuming that is sound, then there is something to be explored around the marked difference between the wire and Wi-Fi connection ... though that could be down to your computer's performance.