Contract / renewal dates not making sense

reckoning — Thu, 21 Apr 2022 12:29:57 GMT

I am just looking into what offers I can get from other broadband providers, and noticed Plusnet offering me a 'deal' to renew my 18month contract. However, I am unsure why the information under 'Your Contract' is wrong, and if this is why I am being offered a cheaper rate to stay?

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I also tried to see if online chat could match my other offer (Shell Energy), they sent me a link which didn't work to accept the offer. Any ideas?

Re: Contract / renewal dates not making sense

bmc — Thu, 21 Apr 2022 13:24:13 GMT

@reckoning

I believe there is a known bug which displays incorrect information.

You should phone the PlusNet Customers Options Team on 0800 013 2632 to find out your specific contract end date and to see what deal they might offer. Make your you mention you're thinking of leaving.

Brian

topic Re: Contract / renewal dates not making sense in Broadband

Contract / renewal dates not making sense

Re: Contract / renewal dates not making sense