topic Re: Connection down in Broadband

Connection down

deadman2020 — Wed, 20 Apr 2022 01:04:21 GMT

I was using my PS5 and the connection went down. Checked my PC and it's down there too. Gave both the router and Openreach box a reboot and even though all the lights are green (power, dsl lan1) there is no internet connectivity. I've sent a HELP text but nobody will be there at this time of night obviously. Anyone up this late in support? Posting from my phone.

Re: Connection down

deadman2020 — Wed, 20 Apr 2022 02:45:38 GMT

Not long after it came back.

Re: Connection down

LaurenB — Wed, 20 Apr 2022 12:24:02 GMT

Hiya @deadman2020, thanks for getting in touch.

I'm really sorry for the loss of connection you experienced last night and for the problems this caused with your gaming!

I'm really pleased the connection returned shortly after and hopefully it stays this way I have tested your line though this hasn't highlighted anything that may have caused the drop.

If you have any further queries at all, please just get back to me