topic Re: Pain with router in Broadband

Pain with router

Lordy2006 — Sat, 16 Apr 2022 16:54:27 GMT

I have a plusnet router and it was frequently disconnecting me and flashing orange occasionally showing the B light on the router. I have since reset it and now it does not work at all unless I split the 2.4 and 5ghz connections, which makes the 2,4ghz usable but the 5ghz still provides no connection. I have also unplugged my ethernet, which I plug into my PC and that seems to have stopped the orange flashing and B light disconnecting me every 30 minutes whilst gaming. Basically, does anyone have any clue as to how I can use my 5ghz internet or Ethernet without any problems.

Re: Pain with router

jab1 — Sat, 16 Apr 2022 17:06:28 GMT

@Lordy2006 Which Hub is it? How long have you been a PN customer? Has it worked reliably previously? Answers to these questions would help, but may lead to more. 😉

Re: Pain with router

Townman — Sat, 16 Apr 2022 17:13:16 GMT

If you are seeing an orange light an the red B it is probably noting to go with WiFi but everything to do with the phone line.

Start off with a QLT - dial 17070 option 2 and advise of how much noise there is.

Re: Pain with router

jab1 — Sat, 16 Apr 2022 17:24:08 GMT

I was kind of thinking along those lines too, @Townman , but the initial post left me a little confused - thought my questions might lead to a faster resolution, but maybe not.

Re: Pain with router

Lordy2006 — Sat, 16 Apr 2022 17:26:13 GMT

Plusnet hub 1

Three years

3. Yes

Re: Pain with router

Lordy2006 — Sat, 16 Apr 2022 17:34:17 GMT

Did that and there was a bit of noise but not that much

Re: Pain with router

jab1 — Sat, 16 Apr 2022 17:41:17 GMT

OK, @Lordy2006 How much was 'a bit of noise'? - the line should be totally silent. I was going to post my full 'Help Guide', but as you have reported a phone issue, I suggest you follow this link: https://www.plus.net/help/phone/

Re: Pain with router

Lordy2006 — Sat, 16 Apr 2022 17:58:02 GMT

definitely not silent, turns out the problem with 5ghz is my wifi driver on my pc got corrupted somehow, reinstalled it and can now get 5ghz. Thanks for all the help, i will follow the other link now

Re: Pain with router

Alex — Sat, 16 Apr 2022 21:21:50 GMT

If your phone line isn't silent on the Quiet Line Test then you need to get that fixed first. It may involve an engineer.
Your router's WiFi may be a different problem, but your priority has to be removing the landline noise.

Until that is fixed then your internet will not be right. It happened to me years ago.

Re: Pain with router

adamwalker — Mon, 18 Apr 2022 11:06:25 GMT

Hi @Lordy2006 and I'm sorry about the disconnections you're experiencing. Can you drop me a private message with your username please so I can take a look into it for you?