topic Re: frequent connection drops in Broadband

frequent connection drops

hrrrbrwl — Mon, 28 Mar 2022 18:10:38 GMT

I'm not sure if it's just wifi, it looks like it might be as the router reconnects pretty quickly.

When I check it light is flashign orange and then it flicks back to blue and we're back in business. However, this has happened several times in the last couple of hours and I noticed it last night as well so it's probably been doig it all day while I've been at work.

Re: frequent connection drops

Baldrick1 — Mon, 28 Mar 2022 20:35:03 GMT

@hrrrbrwl

This is not a WiFi problem, you have a network problem. Report it at https://faults.plus.net.

Re: frequent connection drops

LaurenB — Tue, 29 Mar 2022 08:47:42 GMT

Hiya @hrrrbrwl, thanks for getting in touch.

I'm really sorry to hear of the drops you've been experiencing with your connection and for the disruption this has caused, I'd like to help get this sorted for you!

I can certainly see the drops happening this side though testing hasn't detected what may be causing this so we will need to look at sending an engineer.

I have created a fault ticket here for you: https://www.plus.net/wizard/?p=view_question&id=223170127 with the next steps in getting this progressed and if you give me a nudge on here once you have replied, I can get that picked up for you