topic Re: speed drop in Broadband

speed drop

symbioteraider — Sun, 20 Mar 2022 09:34:36 GMT

restarted everything gone through all steps, service was restricted but bill has been paid but still feels like my speed is being restricted gone from 16-18 to under 3 mbs and dsl keeps dropping too

Re: speed drop

Baldrick1 — Sun, 20 Mar 2022 12:22:04 GMT

@symbioteraider

The billing restriction is probably a coincidence. Your symptoms could be caused by a break in one of the two telephone cores feeding your property. Does your phone work? If not then you need to report a phone fault.

Let us know and we can advise further.

Re: speed drop

Gandalf — Sun, 20 Mar 2022 21:31:13 GMT

Hi there,

I'm really sorry to see you're having speed issues. I've had a look at this for you tonight and I can't see any restrictions on your account. I can however see your broadband's dropping regularly which would undoubtedly cause your slow speeds.

I've attached a picture below showing this:

I've tested your line also and the tests aren't showing the cause for that. Can you check if your router's plugged into your master telephone socket, and do you have a landline phone to check there's a clear dial tone with no noise?

Re: speed drop

symbioteraider — Tue, 22 Mar 2022 19:23:37 GMT

there's noise down my phone line so there's a break or a fault somewhere

Re: speed drop

Townman — Tue, 22 Mar 2022 21:40:50 GMT

As above you need to report a phone line fault to you phone provider.

Re: speed drop

Gandalf — Wed, 23 Mar 2022 10:22:16 GMT

As we're your phone provider, I've created a ticket on your account to progress this issue. I've tested your line today and the tests aren't showing the cause for this, but I'd like to call out an Openreach engineer and arrange a visit with you.

Could you reply to the ticket by going Here with when you'll be available for a visit? If you can post back once you've responded, I can make sure we book the engineer for you as soon as possible.