topic Re: My router keeps flashing red in Broadband

My router keeps flashing red

ronbridge1937 — Sat, 29 Jan 2022 20:43:35 GMT

I have had my router now for a week and the router keeps flashing red and no wifi… about a few minutes later it reconnects , but goes off again. This means none of my connections or wifi stays on.. please help as Ian have tried to ring, but closed now until monday

Re: My router keeps flashing red

jab1 — Sat, 29 Jan 2022 20:50:18 GMT

@ronbridge1937 Welcome to the forums. Which Hub do you have? Have you been advised that your service is live?

Re: My router keeps flashing red

ronbridge1937 — Sat, 29 Jan 2022 21:30:03 GMT

Yes service is live, not sure what router it is… any advice?

Re: My router keeps flashing red

jab1 — Sat, 29 Jan 2022 21:34:58 GMT

OK, if your service is live, the red light indicates that most likely it is not authenticated. The first thing to try is pushing a paperclip or similar into the reset hole, keep it closed for a minimum of 30 seconds, then leave the Hub alone for 10-15 minutes.

The Hubs 'name' will be on a sticker on the base, and also on the card that came with it.

Re: My router keeps flashing red

Townman — Sat, 29 Jan 2022 21:54:52 GMT

Have you checked the phone line to confirm there is a dial tone and free of noise? Dial 17070 option 2.

Re: My router keeps flashing red

adam945 — Sun, 30 Jan 2022 16:22:41 GMT

Thanks a lot for getting in touch @ronbridge1937 and I'm really sorry to hear about the problems that you're having with your broadband connection. Tests on the line today have found a high resistance imbalance fault on the copper network, which we need to raise with Openreach.

I've just created an open fault ticket on the account, which we'd need you to respond to, through your online Member Centre, and advise us when you'd be free for an engineer appointment. Feel free to give me a nudge on here once you've responded and I'll get the fault raised.