topic Re: Leaving plusnet in Broadband

Leaving plusnet

katreenacraig — Sat, 15 Jan 2022 21:28:27 GMT

I am leaving plusnet, I wasn't happy with my service and for some reason I wasn't able to use my phone, I have had new internet installed now and it is better but how do I cancel my plusnet contract?

Re: Leaving plusnet

Baldrick1 — Sat, 15 Jan 2022 22:43:18 GMT

@katreenacraig
It sounds like the reason you had poor broadband is because you had a phone fault. Did you report it?
See here for cancellation, presumably you are out of contract? https://www.plus.net/help/legal/cancellation-policy/

Re: Leaving plusnet

adam945 — Mon, 17 Jan 2022 10:18:39 GMT

Hey @katreenacraig

Thanks a lot for getting in touch, I've just checked out the account and a conversation definitely needs to be had with our Customer Options Team about your cancellation. Whilst you've reported having previous issues with your phone service, I can't see any tickets on the account which suggest that it had been reported to us.

Please give our Customer Options Team a call on 0800 013 2632 to discuss this.