topic Re: After engineering visit in Broadband

After engineering visit

gjermantins2 — Fri, 17 Dec 2021 16:25:42 GMT

So today engineer come and activated a broadband. After he finished router turned up blue and after few seconds turned orange.
He said after about one hour it will turn up blue. It's still orange after more than an hour. So it means i don't have internet access again.
What should I do?

Re: After engineering visit

Mustrum — Fri, 17 Dec 2021 16:42:09 GMT

If this is a new install or transfer from another ISP it can take up to midnight for all the systems to complete.

Keep an eye out for the text/email saying the the service is now ready.

Re: After engineering visit

gjermantins2 — Fri, 17 Dec 2021 16:48:12 GMT

Thanks for your time.
I've received message where says - your home phone service is ready to use.

Re: After engineering visit

Mustrum — Fri, 17 Dec 2021 17:22:49 GMT

You should get a similar one when the broadband is ready.

Re: After engineering visit

gjermantins2 — Fri, 17 Dec 2021 17:23:53 GMT

I hope.
Thank you

Re: After engineering visit

Baldrick1 — Sat, 18 Dec 2021 08:25:34 GMT

@gjermantins2

If after receiving the 'ready for use message' the light doesn't turn blue then factory reset the Hub by pushing a paperclip or similar in the Reset hole. Keep the switch closed for about 30 seconds.

Re: After engineering visit

adam945 — Sun, 19 Dec 2021 15:23:38 GMT

Hello @gjermantins2

Looks like a connection was established at around 20:30 on Friday evening

I'm seeing a few dropouts over the weekend though and am wondering whether you're resetting your router at all? Let us know if you're having issues and we'll be happy to investigate.