topic Additional Diagnostics in Broadband

Additional Diagnostics

louisykc — Mon, 13 Dec 2021 18:19:06 GMT

Hi Admins et al

The router is rebooting on average everyday from last Saturday (11/12) and I've gone from a downstream of 65 to 8.7mbps download speed, 15 to 0.3mbps upload speed - which I believe is much below the handback threshold for the line.

Would it be possible for someone to look into this? Reboots happen when you least need them and the download speed is to the point of painful. I think the problem is due to the cable outside.

Many thanks in advance!

Louis

Re: Additional Diagnostics

Gel — Mon, 13 Dec 2021 21:15:51 GMT

Use links below.

Re: Additional Diagnostics

Mav — Tue, 14 Dec 2021 10:29:46 GMT

Moderator's note(s):

Thread locked in favour of https://community.plus.net/t5/Fibre-Broadband/Connection-speed-dramatically-dropped/m-p/1846157#M130233