topic Re: Broadband terrible! in Broadband

Broadband terrible!

samdunleavy89 — Sat, 04 Dec 2021 14:44:53 GMT

Switched to plusnet broadband last year from sky, wish I hadn't bothered. Its been awful from the start, the slightest bit of wind or rain and the Internet completely knocks off. Had one engineer out after complaining previously and no improvement the same issues keep occurring. Will be looking to swap to another provider soon!

Customer service leaves alot to be desired as it's almost impossible to speak to another human being without being on hold for 6 hours.

Re: Broadband terrible!

jab1 — Sat, 04 Dec 2021 14:54:04 GMT

Welcome to the forums, @samdunleavy89 . If you want help from the Community, a bit more detail of your issues is required. If you have just come to let off steam, don't expect many replies.

Re: Broadband terrible!

adam945 — Sat, 04 Dec 2021 19:04:37 GMT

Hello @samdunleavy89

Thanks a lot for reaching out and I'm really sorry to learn about your broadband connection. Usually, as I'm sure @jab1 is aware, we'll do our best to offer as much support as we can via the Community Forum.

On this case however, I can see that your complaint has now been passed across to our High Level Escalations Team. I'll link this thread to the open ticket / complaint on the account, and a case handler should soon be assigned.

Re: Broadband terrible!

jab1 — Sat, 04 Dec 2021 19:09:55 GMT

@adam945 I am aware, but as the OP had posted on the Community, I was merely suggesting that for the Community to help, as opposed to you Help Team members, we needed a little more to work on.