topic Re: connection keeps on dropping connection in Broadband

connection keeps on dropping connection

felicity2802 — Sat, 13 Nov 2021 10:25:34 GMT

hello,

My internet connection keeps on dropping maybe every two days. Its done it for ages but is getting really annoying now as it has to be reset every time. Why does this keep happening? I've never experienced this with any other network.

Re: connection keeps on dropping connection

jab1 — Sat, 13 Nov 2021 10:38:33 GMT

@felicity2802 Can you confirm you are definitely on an ADSL and not FTTC connection - the remedy procedure is slightly different on both?

Re: connection keeps on dropping connection

felicity2802 — Sat, 13 Nov 2021 12:25:28 GMT

hey, is ADSL

Re: connection keeps on dropping connection

jab1 — Sat, 13 Nov 2021 12:43:39 GMT

OK. If ADSL, try following this as far as possible.

If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.Sight of the HelpDesk page, under the Troubleshooting tab on your router homepage - with personal information redacted - is very useful.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

It may be an idea to also report your lines capabilities - please post your results from THIS site, but ensure your phone number is obscured/hidden.

Also please report the 'Advanced Diagnostics' output from Here

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

Re: connection keeps on dropping connection

TheMightyAJ — Sat, 13 Nov 2021 16:18:44 GMT

Hi @felicity2802,

I'm sorry to hear that you're experiencing issues with your connection. I've tested your line this afternoon and I can see that there is definitely a fault affecting the services, though multiple line tests seem to suggest the issue lies within the property. Have you had a chance to carry out the troubleshooting tips recommended by @jab1? In addition to the suggestions he has made, I would recommend setting the router up within the test socket in the property, to see if this results in any improvement. For reference we have a guide on this here.