topic Re: Connection, but no internet. in Broadband

Connection, but no internet.

Paige1 — Fri, 12 Nov 2021 11:07:29 GMT

All devices in the house are able to find the Wi-Fi, however once connected there is no internet or response… I have restarted, reset and turned on and off at the wall. Nothing has fixed since last night at 8pm?

Re: Connection, but no internet.

jab1 — Fri, 12 Nov 2021 11:28:04 GMT

@Paige1 Are you on an ADSL or FTTC connection? Which Hub do you have?

Re: Connection, but no internet.

Paige1 — Fri, 12 Nov 2021 12:01:15 GMT

I have ADSL connection.
How do I know which hub I have?

Re: Connection, but no internet.

jab1 — Fri, 12 Nov 2021 12:02:34 GMT

It will say on the bottom.

How technical are you?

Re: Connection, but no internet.

Kandd18 — Fri, 12 Nov 2021 13:03:23 GMT

Mine the same

Re: Connection, but no internet.

jab1 — Fri, 12 Nov 2021 13:09:01 GMT

@Kandd18 Same questions to you then.

As an aside, it is easier if you start your own topic - trying to sort two customers issues in one is extremely difficult.

Re: Connection, but no internet.

adam945 — Fri, 12 Nov 2021 15:52:22 GMT

Hey @Paige1

Thanks a lot for reaching out and I'm really sorry to hear that you're having issues with your broadband service. I've now been able to find the account through your Community profile, so please send me a PM with your account username and I'll be more than happy to help.