topic Re: New Router after contract renewal in Broadband

New Router after contract renewal

ericw400 — Wed, 10 Nov 2021 13:05:25 GMT

Hi.

I've just renewed my contract with plusnet for another 18 months. Would anyone know if I can get a new (free) router. Mine is knocking on bit so I thought it worth an ask.

Thanks in advance.

Re: New Router after contract renewal

jab1 — Wed, 10 Nov 2021 13:13:59 GMT

@ericw400 You could have asked for one at the time, but I suspect if one of the Help Team spot this post, you will possibly get a Hub1 sent you (might cost you P&P though)

Re: New Router after contract renewal

bmc — Wed, 10 Nov 2021 13:41:20 GMT

@ericw400

I would check which router you have first. See

https://www.plus.net/help/broadband/router-setup-guides/

Note the HubTwo isn't yet available to residential customers. If you have a HubOne then there's little point in getting another unless you have a fault.

Brian