topic Re: Shocking broadband in Broadband

Shocking broadband

Adyt — Sat, 06 Nov 2021 23:18:00 GMT

For the last four years the Internet works when it wants too. Not happy especially as I was half way through a meeting with hmrc the other day. Your promised a level of speed which they have never achieved!!! Is it time to change supplier???

Re: Shocking broadband

Gel — Sun, 07 Nov 2021 07:34:50 GMT

Click appropriate link.

Re: Shocking broadband

jab1 — Sun, 07 Nov 2021 07:57:18 GMT

@Adyt wrote:
For the last four years the Internet works when it wants too. Not happy especially as I was half way through a meeting with hmrc the other day. Your promised a level of speed which they have never achieved!!! Is it time to change supplier???

What have you done in any attempt to rectify this - in four years?

Re: Shocking broadband

adam945 — Sun, 07 Nov 2021 11:12:02 GMT

Good morning @Adyt and welcome to our online Community Forum.

I'm really sorry to hear that you've been having problems with your broadband connection. I've not been able to locate your Plusnet account through your community profile though, so if you'd like to send me a PM with your account username, I'd be more than happy to run some tests on the line to check out what's going on here.

I have to ask as well, what Troubleshooting steps have already been taken to improve your connection? Have you already been in touch with our Technical Support Team about this?

Moderator's note by Dick (Strat): Typo corrected.

Re: Shocking broadband

jab1 — Sun, 07 Nov 2021 08:31:35 GMT

@adam945 Should 'now' be 'not'? 😉

Re: Shocking broadband

adam945 — Sun, 07 Nov 2021 11:06:59 GMT

I'm always doing that!

Reported! Thanks for letting me know.