topic Re: Changed over from Sky, still no service in Broadband

Changed over from Sky, still no service

Matty12 — Fri, 22 Oct 2021 19:14:42 GMT

So I changed over from Sky on Wednesday, got the email to say it had been successful, and nothing!
Had an engineer today (Friday) and he said there’s no dial tone on the line.
What else could it be? And why did Sky Broadband work just fine and now Plusnet doesn’t?

Re: Changed over from Sky, still no service

RealAleMadrid — Fri, 22 Oct 2021 22:13:02 GMT

And what did the engineer do about it? Sounds like nothing at all.☹️

Re: Changed over from Sky, still no service

Matty12 — Sat, 23 Oct 2021 08:06:37 GMT

So he did physical checks on the line and router, but said there was nothing on the line, meaning it more than likely hasn’t been changed over.

Re: Changed over from Sky, still no service

Baldrick1 — Sat, 23 Oct 2021 08:10:08 GMT

@Matty12

Changing from a Sky LLU involves moving wires in the telephone exchange. It sounds likely that this task has not been completed or screwed up. I can imagine that there's some 'jobsworth' involved with both Sky and BT technicians required to do the handover.

Re: Changed over from Sky, still no service

Matty12 — Sat, 23 Oct 2021 08:12:06 GMT

This is what I thought, a little annoyed as I’ve been without broadband since Wednesday now.

Re: Changed over from Sky, still no service

LaurenB — Sun, 24 Oct 2021 09:24:59 GMT

Hiya @Matty12, I'm really sorry that you experienced issues with your service.

I can see our faults team have since worked on this and you now have an active connection.

Should you need any further assistance at all, please do just get back to us.