topic Re: Internet connection keeps dropping in Broadband

Internet connection keeps dropping

massiF — Wed, 08 Sep 2021 09:59:34 GMT

Hello,

since yesterday morning my internet connection keeps randomly dropping, every half an hour or so, for a couple of minutes. To be clear, it’s not the Wi-Fi signal, my laptop is connected with a cable, it’s the broadband connection. The orange light flashes for a couple of minutes and it becomes blue again.

Any fault on the line? I used to have a similar problem a few months ago, magically fixed after a couple of day, no idea if there was a fault on the line.

Thank

Re: Internet connection keeps dropping

adam945 — Wed, 08 Sep 2021 15:57:35 GMT

Hi there, thanks for reaching out and I'm sorry to hear this.

I've responded to you here if you'd like to have a look - https://community.plus.net/t5/ADSL-Broadband/Re-Connection-dropping-unable-report-the-fault/m-p/1827310#M344143

Re: Internet connection keeps dropping

massiF — Wed, 08 Sep 2021 19:01:03 GMT

Connection has been stable the whole afternoon 🤞 I’ll keep an eye on it and in case report the fault, thanks for your help.

Re: Internet connection keeps dropping

LaurenB — Thu, 09 Sep 2021 11:40:57 GMT

That's good to hear @massiF, should you have any further issues just follow the steps my colleague provided.

Hope you have a good day.