topic Re: chromebook disconnecting - too many stas in Broadband

chromebook disconnecting - too many stas

gypsyreiver — Wed, 14 Jul 2021 20:20:13 GMT

new customer 2 weeks in. the last week my chromebook is disconnecting with an error too many stas, the only way to connect is to rebook the router.

no issue with pc, laptops or phones...

running on old wbc 10mb line, no ports for fibre in my cabinet.

postcode ne44 6bs

Re: chromebook disconnecting - too many stas

bobpullen — Thu, 15 Jul 2021 10:00:48 GMT

What router are you using and how many wireless clients/devices do you have on your network?

Re: chromebook disconnecting - too many stas

BD — Thu, 15 Jul 2021 10:04:58 GMT

Hi @gypsyreiver and welcome to our Community Forum.
I can confirm when looking over your connection from this side currently I can see the signal strength for your given line length looks to be set too low and I beleive then causing errors which are coming across as disconnection and stalled pages your side on the Chromebook. In which case, I've bumped the signal strength on your line back up to where it should be and this should hopefully resolve the issues you've been seeing moving forwards. Please let us know how it goes.

Re: chromebook disconnecting - too many stas

gypsyreiver — Sun, 18 Jul 2021 21:49:47 GMT

Thanks,

Not sure who i know how many connected devices, on BT homehub i could usually see. Nothing that a family of 5 wouldn;t expect to be honest!

Not sure if related but before 10 download speed was down to 0.2mb. i changed the channel to 1 on the wifi and that seemed to improve things. Will keep an eye on it.

Product name:	Plusnet Router
2 - Serial number:	N7210741B004890
3 - Firmware version:	7.275.11_F2704N_Plusnet
4 - Board version:	F@ST2704N
5 - Mode	ADSL
6 - Uptime:	0 days 00:06:30
7 - Data rate:	1179/14707
8 - Maximum data rate:	1180/14704
9 - Noise margin:	5.9/3.1
10 - Line attenuation:	16.3/29.0
12 - Data sent/received:	37.3M/220.9M
20 - Broadband username:
21 - Wi-Fi network/SSID:
22 - Wi-Fi connections:	Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security:	WPA2
24 - Wi-Fi channel:	1
25 - Firewall:	Default
26 - MAC Address:	b0:bb:e5:e8:b5:23
27 - Software variant	Version 1.0
28 - Boot loader:	7.275.11

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