topic Re: Finding OpenReach service status? in Broadband

Finding OpenReach service status?

paulh — Tue, 15 Dec 2020 22:06:24 GMT

My brodband is down & I've been informed by a support SCS that it's an Openreach problem that 'might' be fixed by midnight tomorrow.

Obviously I'm really annoyed & wonder what I'm paying for & why I won't be compensated for loss of service. It's not like broadband is just a nice-to-have thing any more, it's become virtually an essential service.

I also wonder how I can get updates on Openreach service status?

I haven't found a way to get any information from the detailed service status page that PN offers (see screenshiot) because I can't find a search term that ever returns anything at all.

Is there a publicly available Openreach page which list outage details & estimates of fix times?

Re: Finding OpenReach service status?

Gel — Wed, 16 Dec 2020 07:43:16 GMT

try
http://usertools.plus.net/exchanges/

Re: Finding OpenReach service status?

jab1 — Wed, 16 Dec 2020 07:42:13 GMT

@paulh I don't think there is a publicly accessible OR 'status page', but I find This useful.

Re: Finding OpenReach service status?

paulh — Wed, 16 Dec 2020 09:47:53 GMT

lol both the Zen portal and the usertools one mentioned in another reply show my location as having no faults, so I guess I'll just have to sit here watching the router until it turns a better colour

Re: Finding OpenReach service status?

jab1 — Wed, 16 Dec 2020 10:05:30 GMT

Probably a 'local' fault then, @paulh - the Zen portal only picks up 'area code' type reports, no idea about the usertools one.

Re: Finding OpenReach service status?

Thrall — Wed, 16 Dec 2020 20:33:42 GMT

The usertools outage checker is outdated as it only shows legacy 20CN exchanges.

Re: Finding OpenReach service status?

MauriceC — Thu, 17 Dec 2020 20:54:29 GMT

@Gel wrote:

try
http://usertools.plus.net/exchanges/

Be aware that the Usertools site has not been maintained for about 4 years now. It was due to be removed but the 'round tuit' necessary for job cannot be found. 🙄