topic Re: Red power light - no internet in Broadband

Red power light - no internet

Clairemarie2702 — Wed, 24 Jan 2018 00:22:17 GMT

I have a SageMCom 2704 N router and today it’s stopped working.
I’ve tried the factor reset of pressing the button in the back for 20 seconds and it didn’t appear to do anything.
I’ve also left it unplugged for over half an hour with no effect also.
Please can someone look into it?

Thank claire

Re: Red power light - no internet

Manny7860 — Wed, 24 Jan 2018 01:31:03 GMT

Did you contact Plusnet CS? You might have a fault on your line .

Re: Red power light - no internet

Clairemarie2702 — Wed, 24 Jan 2018 03:15:59 GMT

Thanks, only through a message on here. Will try tomorrow evening if I’ve not heard back.

Re: Red power light - no internet

Manny7860 — Wed, 24 Jan 2018 03:51:43 GMT

Best to contact them on the phone when they're open they'll check for you quickest option if you've got no internet. Could be waiting here for days for a reply on here sometimes.

Re: Red power light - no internet

bobpullen — Wed, 24 Jan 2018 07:01:33 GMT

This is a router fault. The device will need replacing.

Re: Red power light - no internet

Clairemarie2702 — Wed, 24 Jan 2018 08:56:45 GMT

Having read other threads that’s what I thought. Just waiting for CS to reply.

Thanks

Re: Red power light - no internet

SammyM — Wed, 24 Jan 2018 09:24:35 GMT

Hello @Clairemarie2702

Sorry to hear you are experiencing problems with your router and connection. Its does seem to be the router and I have updated your ticket here.

Re: Red power light - no internet

Clairemarie2702 — Fri, 26 Jan 2018 23:27:26 GMT

Problem now resolved, thanks

Re: Red power light - no internet

SammyM — Tue, 30 Jan 2018 08:33:17 GMT

Hello @Clairemarie2702. That's fantastic, please let us know if you need any further assistance.