topic Re: DSL is down in Broadband

DSL is down

suningchen — Tue, 05 Sep 2017 09:59:55 GMT

Hi. Last night, my internet suddenly down. I try to reboot the router and several others, but still not work. It shows that DSL is down. All the lights is green except the internet light is dark, the internet light is flash sometimes and at that moment , it seems work. However, most of the time, the light is dark. How to solve it?

Re: DSL is down

adamwalker — Tue, 05 Sep 2017 11:40:03 GMT

Hi there,

Checks on your account show that the connection is dropping in and out very frequently, every few seconds in fact.

Diagnostic tests don't pick up on any obvious issues but do try following the checks here as your next step:

https://goo.gl/tu2WWu

If those don't help please report a fault over at http://faults.plus.net

Re: DSL is down

deeplink — Wed, 18 Oct 2017 22:04:07 GMT

I'm having exactly the same issue as this, I dont suppose you manage to find a resolution?

Re: DSL is down

Chris — Thu, 19 Oct 2017 14:26:31 GMT

Intermittent connections can be caused by a wide range of factors, so a solution from one person is very unlikely to be the same for another.

Have you been through the troubleshooting and reported a fault using the links Adam provided?

Re: DSL is down

deeplink — Thu, 19 Oct 2017 17:35:49 GMT

Yeah, tried the troubleshooting, logged a fault but nothing found on the line. Just looking for some practical advice on what to try in the meantime.

Re: DSL is down

adamwalker — Tue, 24 Oct 2017 12:04:31 GMT

Hi there,

I've just checked your account and it looks like this has been fixed, do let us know here if you need any further help from us.

Re: DSL is down

deeplink — Tue, 24 Oct 2017 14:15:08 GMT

All sorted now, turned out to be a bad setting on the noise ratio handling.

Re: DSL is down

adamwalker — Tue, 24 Oct 2017 14:31:08 GMT

OK great , cheers for the heads up.