topic Re: Red internet light in Broadband

Red internet light

Adi1210 — Tue, 31 Jan 2017 23:03:15 GMT

Hi, I can't get any wifi internet at all can anyone help.
Customer support takes too long.
I've got dial tone on my phone line and everything is plugged in fine. It's started playing up the last week or so and finally gone off tonight. I've 3 yellow lights and a red.

Re: Red internet light

Jonpe — Wed, 01 Feb 2017 00:22:59 GMT

Which router do you have? According to the booklet that came with my router it can't show a red wi-fi light so you probably have another version. Anyway, turn off wi-fi on your computer and plug the router into the computer. Does this get you online?

Re: Red internet light

Adi1210 — Wed, 01 Feb 2017 08:20:33 GMT

Hi, thanks for your reply, I don't have a computer to try this, but I have unplugged everything and it's still red.
I've been with plus net for 4 years and not had much trouble until now.

Re: Red internet light

DS — Wed, 01 Feb 2017 09:06:59 GMT

We could do with some more information, as in which router are you using etc.

Have a look through this page - https://www.plus.net/help/broadband/connection-troubleshooting/ - by scrolling down to the 4 sections. Let us know what you've tried and hopefully somebody will help from there.

Re: Red internet light

Chris — Wed, 01 Feb 2017 11:33:31 GMT

If the broadband light is on and green, a red internet light usually means the username/password the router is attempting to connect with is wrong.

- Open a web browser
- Go to 192.168.1.254
- Log in to the router if prompted (the username and password are printed on the router)
- Go to the broadband or connection settings
- Check the broadband username is YOURUSERNAME@plusdsl.net
- Change the connection password to your password
- Click connect