topic Re: Thomson TG585v7 password in Broadband

Thomson TG585v7 password

katpaw — Sun, 13 Mar 2016 11:00:27 GMT

Hi all,
I am trying to log into my Thomson router and have tried all of the following combinations without success - any ideas?
admin / (blank)
admin / password
Administrator / (blank)
Administrator / password
admin / admin
admin / serial number
Administrator / serial number
Cheers
Paul

Re: Thomson TG585v7 password

Mav — Sun, 13 Mar 2016 11:26:40 GMT

Unless the login details have been changed it's usually admin / serial number.
Ensure you haven't mixed a zero with an O and, as far as I remember it's case sensitive.
If all else fails you can do a factory reset by pushing a pin into the reset hole and holding it for 15 seconds (I think).

Re: Thomson TG585v7 password

katpaw — Sun, 13 Mar 2016 11:43:41 GMT

Thanks Mav. I've tried in the correct case and have watched for O's and zeros.
I do a reset is there anything I need to watch out for or will it work as normal afterwards?
mav:quote

Re: Thomson TG585v7 password

JayG — Sun, 13 Mar 2016 11:44:05 GMT

Think it's Administrator and serial number for that particular router unless one or both have been changed - both case-sensitive.

Re: Thomson TG585v7 password

katpaw — Sun, 13 Mar 2016 11:45:30 GMT

Tried that!
Have never changed any usernames or passwords.
mav:quote

Re: Thomson TG585v7 password

Mav — Sun, 13 Mar 2016 11:46:11 GMT

I have the 585 v7 and had to do a factory reset a few weeks ago and it was admin that was required.

Re: Thomson TG585v7 password

Mav — Sun, 13 Mar 2016 11:49:39 GMT

Quote from: katpaw
...and have watched for O's and zeros.

B's and 8's can also get mixed up - well, did for me once or twice

Re: Thomson TG585v7 password

JayG — Sun, 13 Mar 2016 12:25:53 GMT

Quote from: Mav
I have the 585 v7 and had to do a factory reset a few weeks ago and it was admin that was required.

Oh, that's odd - I was going on this: www.plus.net/support/hardware/thomson585web.pdf (setion 9 refers.)

Re: Thomson TG585v7 password

Mav — Sun, 13 Mar 2016 12:32:42 GMT

Does the software version make a difference (I have 8.2.6.5).
I used to change the login details but after the recent problem where, for once, I had forgotten them, I left them at their default and it displays 'admin' when I logged in earlier.

Re: Thomson TG585v7 password

runhare — Sun, 13 Mar 2016 19:10:20 GMT

Look on the bottom of the router and copy down the serial number : It begins CP................
you do NOT need the Wifi password

Put http://192.168.1.254/login.lp into your browser
Type "admin" in the Adminstrator box
Next make sure CAPS Lock is ON and type the password you noted down to begin with into the password box
See below for pic.
if this doesn't work then clear your browsser cache either from the browser tools or by using a program such as C Cleaner
If THAT does not wrk then do the factory reset using a pin the reset button.
WARNING The router may take a while to restart. It is designed to pick up your account details & log in automatically from Plus net when it recognises the internet connection usign a system called TR69 . Sometimes this doesn't work and you will need to log in - as has been descrbed - and enter them yourself. Do you know them?
Good luck!

Re: Thomson TG585v7 password

katpaw — Sun, 13 Mar 2016 21:05:36 GMT

I'm sorted, thanks chaps.
I opened the page linked from JayG, and then had to do a hard reset of the router as suggested by gpsmout.
One thing I noticed though that when I got to Step 9 as described here (http://www.plus.net/support/hardware/thomson585web.pdf) the Username had defaulted to "thomson" which obviously I hadn't tried earlier as I had no inkling that's what it might be.
Cheers
Paul

Re: Thomson TG585v7 password

runhare — Sun, 13 Mar 2016 23:06:39 GMT

User name "thomson"?
Is this a Plus Net Branded router supplied by them or did you aquire it elsewhere? Just wondering!

Re: Thomson TG585v7 password

katpaw — Mon, 14 Mar 2016 10:11:26 GMT

It was supplied by PlusNet - probably way back in the Force 9 days. It's not "branded" with anything to identify the ISP, but it must be at least 9 or 10 years old!