topic Re: Getting 0.22Mbps download speeds. Can someone help? in Broadband

Getting 0.22Mbps download speeds. Can someone help?

walker442 — Fri, 09 Oct 2015 09:50:31 GMT

Hi all, I can barely access web pages at the moment, everything loads VERY slow.
I tried a speedtest and I'm currently getting 0.20Mbps download speeds. I need help to resolve this.
Here are my details shown on the helpdesk page:

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7151031B008899
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:12:01
7 - Data rate: 440/283
8 - Maximum data rate: 888/19748
9 - Noise margin: 32.2/29.6
10 - Line attenuation: 8.5/18.5
12 - Data sent/received: 2.6M/13.9M
20 - Broadband username: ----
21 - Wi-Fi network/SSID: -----
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: 00:37:b7:c0:3e:a2
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2

Re: Getting 0.22Mbps download speeds. Can someone help?

Oldjim — Fri, 09 Oct 2015 10:02:53 GMT

Your line has been capped - God knows why
It may be picked up here and reset but in the meantime you need to raise a fault at https://faults.plus.net
Have you had major instability problems, are you sure that all items other than the router attached to the phone line are filtered
Do you have a modern master socket

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Fri, 09 Oct 2015 10:10:06 GMT

Everything is set up correctly. Nothing has changed since yesterday when I was getting at least 3-4mbps (not great but better than 0.20).
Just all of a sudden it's gone down to 0.20 and I can't do anything about it.

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Fri, 09 Oct 2015 10:14:48 GMT

I go through all of the questions on that page, answering that my broadband is slow and then I get this message at the end:
Thanks for confirming that your broadband is working
If you have a problem with your broadband in the future, please come back to report it again.
I'm aware that my broadband is on and I can connect to the internet..... It's just going extremely slow!

Re: Getting 0.22Mbps download speeds. Can someone help?

Oldjim — Fri, 09 Oct 2015 10:17:17 GMT

I haven't used the fault report for a while so I can't help there but if you were only getting speeds of 3 - 4 Mb/s then that shows a problem given your attenuation
EDIT
Just tried raising a speed fault and after going through all the steps I got to the point where they may have to send an engineer because I am on fibre
I suggest trying again and this time make sure you always click the "it isn't solved" button

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Fri, 09 Oct 2015 10:18:34 GMT

Ok. What can I do to get it sorted out?

Re: Getting 0.22Mbps download speeds. Can someone help?

cedlor — Fri, 09 Oct 2015 15:14:10 GMT

Did you manage to get a fault registered?
Are you connected by ethernet cable to the router and is the router connected to the test socket inside the master socket via a filter.
It is no use saying it worked yesterday and nothing has changed - any of filter/router/ line/ wifi card/ ethernet card could have given up on you.
Rebooted the PC/laptop.
You can get a few more stats see here
There is a hidden 'expert user' page which you can visit 192.168.1.254/expert_user.html for extra pages. (change to use your IP if different. PN default seems to be 192.168.1.254).
To get more detailed line statistics, in the left hand menu, click Device Info -> Summary -> Statistics -> xDSL

Re: Getting 0.22Mbps download speeds. Can someone help?

xxSONICxx — Fri, 09 Oct 2015 19:24:02 GMT

I had a simliar problem a few weeks ago, where my line got capped at 0.20mbps... for some reason (a day of bad weather) my target SNR margin got set at 26dB (when usually it had been at 6dB for years). Try checking your current target SNR to see if it's above the common 3dB, 6dB, 9dB, etc. This is one of the main factors that determines your sync speed. In the end i requested a target SNR reset here in the forums, and the guys from Plusnet reset it within the same day, which sorted out the problem straight away.

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Fri, 09 Oct 2015 20:36:04 GMT

Yes, I've registered the fault now.
It is connected by ethernet and those are all the things I tried first, I've tried with various different cables and different computers, they all give the same results.
It is plugged in to the master socket and yes it does have a filter.
Info from expert pages:

Board ID: F@ST2704N
HardWare Version: F@ST2704N V1.0
Serial Number: N7151031B008899
Mac Address: 00:37:b7:c0:3e:a2
Build Timestamp: 150122_2013
Software Version: 7.275.2_F2704N_Plusnet
Bootloader (CFE) Version: 7.275.2
DSL PHY and Driver Version: A2pG039f2.d25b
Wireless Driver Version: 5.100.138.2008.cpe4.12L06B.4
Uptime: 0D 9H 58M 43S
This information reflects the current status of your 'WAN' connection.
Line Rate - Upstream (Kbps): 440
Line Rate - Downstream (Kbps): 283
ShowtimeStart (seconds) 831
And info from line stats:
Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 29.6 18.9
Attenuation (1 dB): 26.0 16.6
Output Power (1 dBm): 0.0 10.2
Attainable Rate (Kbps): 18792 876

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 283 440 0 0

MSGc (# of bytes in overhead channel message): 108 12 0 0
B (# of bytes in Mux Data Frame): 0 55 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 6 1 0 0
R (# of check bytes in FEC Data Frame): 16 8 0 0
S (ratio of FEC over PMD Data Frame length): 0.0941 4.0000 0.0 0.0
L (# of bits in PMD Data Frame): 1445 128 0 0
D (interleaver depth): 320 8 0 0
Delay (msec): 8 8 0.0 0.0
INP (DMT symbol): 14.00 2.00 0.0 0.0

Super Frames: 2232277 1981555 0 0
Super Frame Errors: 952 0 0 0
RS Words: 44586665 1049259 0 0
RS Correctable Errors: 7 0 0 0
RS Uncorrectable Errors: 0 0 0 0

HEC Errors: 48 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 701062 1085113 0 0
Data Cells: 151271 51030 0 0
Bit Errors: 0 0 0 0

Total ES: 22 0
Total SES: 22 0
Total UAS: 180 158

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Fri, 09 Oct 2015 21:44:54 GMT

Getting a whopping 0.16mbps download speed at the moment. Amazing.

Re: Getting 0.22Mbps download speeds. Can someone help?

Chris — Mon, 12 Oct 2015 14:18:01 GMT

I can see there's an engineer booked for Wednesday, hopefully they find the issue and it stops your line from disconnecting so often;

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Tue, 13 Oct 2015 08:11:21 GMT

Haha, that chart is just hilarious.
Yeah, hopefully :).

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Wed, 14 Oct 2015 08:36:53 GMT

BT Engineer has come over to the house and fixed the line.
Speeds are still slow though (0,20 mbps).
The engineer said that PlusNet may need to reset the speeds so if that is the problem, can someone reset it please?

Re: Getting 0.22Mbps download speeds. Can someone help?

Chris — Wed, 14 Oct 2015 09:09:24 GMT

I've requested the reset, it normally takes a few minutes to go through.

Re: Getting 0.22Mbps download speeds. Can someone help?

walker442 — Wed, 14 Oct 2015 09:50:37 GMT

Thank you. Broadband speed is much better now :).