topic Re: Technicolor Software in Broadband

Technicolor Software

Kremmen — Tue, 25 Nov 2014 13:18:49 GMT

I haven't touched my ADSL router since I got it and the software version is 8.4.4.J
Is this the usual story of 'if it ain't broke' or is there a recommended firmware upgrade ?

Re: Technicolor Software

Oldjim — Tue, 25 Nov 2014 13:23:05 GMT

Read here http://community.plus.net/forum/index.php/topic,133797.0.html
Whether you would see improved stability depends on your connection
This is the source of the upgrade information http://products.plus-payh.co.uk/firmware/

Re: Technicolor Software

Kremmen — Tue, 25 Nov 2014 13:28:20 GMT

Thanks
Mine doesn't have a USB port so none of the 10x versions are compatible. No problem as I'm not having any. Just wondered

Re: Technicolor Software

Oldjim — Tue, 25 Nov 2014 13:29:35 GMT

Look again - third one down

Re: Technicolor Software

HPsauce — Tue, 25 Nov 2014 13:46:23 GMT

I decided to have a look at this and am rather going round in circles on instructions...
The download page has a link to instructions (plus the upgrade tool and various firmware versions).
The instructions are for a different model, and say don't use them for TG582n, but do helpfully have a link to TG582n.
Which takes me back to the download page......
Or am I missing something?

Re: Technicolor Software

Oldjim — Tue, 25 Nov 2014 13:52:34 GMT

I will explain
From the How to use bit

Quote
Thomson 585v7/585v8 firmware flashing utility ~ Windows 7 users, use the version here instead.
Windows 8 users - sorry no update tool is currently available for this operating system.
However some users report the Windows 7 version works in Windows 7 compatibility mode.
Note: These update tools can also be used to update the firmware on the TG582n. However the firmware mentioned below is NOT for that router - see here for TG582n firmware.

Quote
Before you start
Download a copy of the flashing utility and unpack it to a location on your hard drive. You'll also need to download a copy of the firmware you're wanting to upgrade/downgrade to.

You use the flashing utility but when it asks about the firmware you point it to the correct firmware you had previously downloaded

Re: Technicolor Software

Anotherone — Tue, 25 Nov 2014 13:54:12 GMT

Yes you are, read on McDuff through the comments, 5 currently from the end - by me.

Re: Technicolor Software

Townman — Tue, 25 Nov 2014 13:58:49 GMT

...or much more simply you could ask PN to do a remote upgrade

Re: Technicolor Software

Anotherone — Tue, 25 Nov 2014 14:02:39 GMT

Quote from: Kremmen
Thanks
Mine doesn't have a USB port so none of the 10x versions are compatible. No problem as I'm not having any. Just wondered

Yes there is, it's 10.2.2.B

Re: Technicolor Software

HPsauce — Tue, 25 Nov 2014 14:09:15 GMT

OK, thanks, clearer now.
Having problems with a new use - laptop connecting via a high-security encryption VPN to a remote location - and needing to regularly reboot router to get it to work reliably. (Normal traffic is fine)
Want to try the latest firmware in case it improves things, I have a suspicion that the old 8.4.4J firmware may have a memory leak or similar that the new traffic is aggravating.

Re: Technicolor Software

Oldjim — Tue, 25 Nov 2014 14:10:49 GMT

It certainly has something like that as after a few weeks mine used to completely grind to a halt and routerstats or the web interface just didn't work

Re: Technicolor Software

HPsauce — Tue, 25 Nov 2014 14:46:55 GMT

Mine had been running and sync'ed for maybe a month and all was OK until the VPN use started. That ran like a dog and Routerstats also started throwing login errors.
I then found that logging in via a browser also became intermittent/slow which led me to reboot. Done that more than once recently after similar symptoms.

Re: Technicolor Software

Anotherone — Tue, 25 Nov 2014 15:05:34 GMT

It's a good idea to set up another user with full admin rights just for Routerstats. Quite a few modem/routers & routers don't like 2 logins at the same time with the same user. Also if you are using Telnet, watch what timeouts you've got.

Re: Technicolor Software

HPsauce — Tue, 25 Nov 2014 17:35:43 GMT

I only ever run RS from one specific user on one PC, so no chance of a duplicate login.
Firmware updated now, so we'll see how it goes. Fingers crossed.
Sad to note that the automated process of backing up and restoring the configuration didn't work, so I had (as I half-expected) to make some quick changes after the process completed.

Re: Technicolor Software

Anotherone — Tue, 25 Nov 2014 17:44:29 GMT

I'm mean Router login names to be clear. In other words if you chose to login via telnet or http using the default admin username, then don't use that for RouterStats. Create a new (additional) modem/router login name.

Re: Technicolor Software

HPsauce — Tue, 25 Nov 2014 17:47:33 GMT

I see; logging in twice to the router is not something I would do and I don't have RS running constantly anyway.

Re: Technicolor Software

Kremmen — Wed, 26 Nov 2014 05:28:57 GMT

Quote from: Oldjim
Look again - third one down

Thanks, me speed reading again

Re: Technicolor Software

Kremmen — Wed, 26 Nov 2014 06:39:44 GMT

Thanks chaps, all done.
Quite painless but I can agree with the advice to backup your current config first as mine didn't load back either.
Also, Win7 needs a different version of the installer than the one listed.

Re: Technicolor Software

HPsauce — Wed, 26 Nov 2014 09:34:12 GMT

Quote from: Kremmen
Win7 needs a different version of the installer than the one listed.

Not sure where you looked but I saw (and used) the W7 installer that was specifically pointed out in the process description.
As OJ noted above:

Quote
Windows 7 users, use the version here instead

Re: Technicolor Software

Anotherone — Wed, 26 Nov 2014 09:35:56 GMT

To be absolutely clear backing up the Config is primarily for the purpose or restoring it with existing firmware should an upgrade fail, and a factory reset be needed.
Configs from 8.4.xxxxxx firmware are different from 10.2.xxxxxx firmware and don't seem to be compatible.
The need to use a different installer for Win7 is mentioned in the "How to Upgrade" notes, but it could be clearer.