topic Re: Unable to connect to company VPN in Broadband

Unable to connect to company VPN

stives1974 — Tue, 17 Dec 2013 23:01:30 GMT

I use Checkpoint Endpoint Security to connect to my company network. For the last week I have been unable to connect (it had previously worked for two years fine) The connection eventually fails with 'Negotiation with site failed'. On the same laptop I can connect successfully, (neighbours broadband, parents broadband, work backup adsl connection). Surely something must be being blocked by Plusnet.

Re: Unable to connect to company VPN

spraxyt — Tue, 17 Dec 2013 23:37:26 GMT

Has the Plusnet Firewall setting been changed to High? You can check that at https://portal.plus.net/my.html?action=firewall. The setting needs to be no higher than Low for VPN to work.
If you change the setting you need to disconnect from and reconnect to Plusnet to bring the change into effect.

Re: Unable to connect to company VPN

stives1974 — Wed, 18 Dec 2013 15:50:02 GMT

The firewall was set the the standard I believe (I am at work at present so cannot check) I turned off the firewall as a test but it still did not work. I have also reset the router back to the default settings to no avail. I was led to believe the Plusnet's support was good however my experience of it since logging Question #78428253 (closed in error yesterday) and Question #78712553 has been quite the opposite. The ticket just sits in the queue with no response and phone queue times are over an hour.
Reluctantly I an going to have to find another provider.

Re: Unable to connect to company VPN

MisterW — Wed, 18 Dec 2013 17:39:31 GMT

There were some issues in the past with VPN and the PlusNet supplied router(TG582n). I don't see why it would suddenly stop working though, unless perhaps the type of VPN being used has been changed. Anyway the instructions to sort the problem are here http://npr.me.uk/vpnissue.html and so may be worth trying ( they can't do any harm! )

Re: Unable to connect to company VPN

30FTTC06 — Wed, 18 Dec 2013 17:51:47 GMT

Just incase it may help at all.

Re: Unable to connect to company VPN

stives1974 — Thu, 19 Dec 2013 21:58:12 GMT

I have a Technicolor Gateway 8.C.M.0.

Re: Unable to connect to company VPN

avatastic — Thu, 19 Dec 2013 22:47:52 GMT

Are you on FTTC? It could be the BT Openreach modem http://www.ispreview.co.uk/index.php/2013/11/bt-openreach-fttc-superfast-broadband-modems-break-vpn-access.html

Re: Unable to connect to company VPN

MisterW — Fri, 20 Dec 2013 07:14:31 GMT

Good point, I'd forgotten about that.

Re: Unable to connect to company VPN

jelv — Fri, 20 Dec 2013 08:07:50 GMT

Quote from: stives1974
The firewall was set the the standard I believe (I am at work at present so cannot check) I turned off the firewall as a test but it still did not work.

Did you disconnect and then reconnect the PPP session (or reboot the router) after you'd changed the setting?

Re: Unable to connect to company VPN

stives1974 — Fri, 20 Dec 2013 10:54:21 GMT

I did disconnect, also rebooted the router. I am planning to upgrade the firmware.

Re: Unable to connect to company VPN

stives1974 — Fri, 20 Dec 2013 11:04:06 GMT

Anyone have a link to the latest firmware and upgrade tool.
Some input from Plusnet support would be most welcome!

Re: Unable to connect to company VPN

Oldjim — Fri, 20 Dec 2013 11:11:15 GMT

http://products.plus-payh.co.uk/firmware/

Re: Unable to connect to company VPN

pwatson — Fri, 20 Dec 2013 11:30:37 GMT

Before you upgrade the firmware, I'd try a further test by setting up a PPPoE connection on your machine plugged directly into the BT modem...

Re: Unable to connect to company VPN

stives1974 — Fri, 27 Dec 2013 21:37:13 GMT

Upgraded Technicolor TG582n FTTC to firmware version 10.2.5.2 still cannot connect to site. Turned firewall off on both router and in Member Centre. Disconnected from internet and rebooted router.

Re: Unable to connect to company VPN

jelv — Fri, 27 Dec 2013 22:29:43 GMT

Did it work when you tried the PPPoE connection direct to the modem (i.e. without the router)?

Re: Unable to connect to company VPN

stives1974 — Sun, 29 Dec 2013 23:13:19 GMT

Yes, same result. Cannot connect to site. Looks like I'm going to have to leave plusnet.

Re: Unable to connect to company VPN

TORPC — Sun, 29 Dec 2013 23:27:18 GMT

Have you tried alternate DNS servers or a different router

Re: Unable to connect to company VPN

stives1974 — Mon, 30 Dec 2013 09:41:49 GMT

I have not tried different dns servers, I can try that later. I have taken the router out of the equation by connecting straight to the fibre modem.

Re: Unable to connect to company VPN

npr — Mon, 30 Dec 2013 12:01:32 GMT

In post #2 you said the firewall is set to standard, have you tried disabling it?
Have you looked at the link provided by avatastic in post #6. There's a workaround there to test if BT's modem is the problem.