https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042331#M235400 <P>I’ve reviewed the supporting documentation surrounding broadband faults. I’ve taken some time to write some in depth and easy to read documentation on how broadband faults might arise, and what it is we do as your Internet Service Provider to investigate and resolve such issues.<BR />If you believe there is anything missing from these guides, or have a question generally, please comment on the specific guide and I’ll do my best to answer any questions you may have. Please see below for links to the relevant guides.</P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-i-have-a-fault/" target="_self">I have a fault</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-no-sync/" target="_self">No Sync (NSC) || Flashing 'Broadband' Light</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-frequent-disconnection-fault-dcn/" target="_self">Frequent Disconnection (DCN)</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-speed/" target="_self">Speed (EPP)</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-authentication/" target="_self">Authentication (Auth) || 'Internet' Light Red?</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-fault-locations/" target="_self">Fault Locations</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-broadband-network/" target="_self">Broadband Network</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/" target="_self">Banding Guide</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-our-testing/" target="_self">Our Testing</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-fttc/" target="_self">Fibre Faults Guide</A></P> <P><A href="https://www.btwholesale.com/shared/document/Library/Technical_Documents_and_Procedures/ccSNR_Reset/ccSNR_Best_Practise_Guide_Issue_2.pdf" target="_self"> Available options for setting noise margin, interleaving etc.</A></P> <P><A href="http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/" target="_self">How Fibre DLM works</A></P> <P><A href="http://www.plus.net/home-broadband/router-reconnect" target="_self">Reconnecting after a Major Service Outage</A></P> <P>&nbsp;</P> <P><FONT color="Green">Moderator's note by Mike (Mav): Links fixed </FONT></P> <P>&nbsp;</P> Wed, 27 Apr 2016 20:32:31 GMT Pettitto 2016-04-27T20:32:31Z https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042331#M235400 <P>I’ve reviewed the supporting documentation surrounding broadband faults. I’ve taken some time to write some in depth and easy to read documentation on how broadband faults might arise, and what it is we do as your Internet Service Provider to investigate and resolve such issues.<BR />If you believe there is anything missing from these guides, or have a question generally, please comment on the specific guide and I’ll do my best to answer any questions you may have. Please see below for links to the relevant guides.</P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-i-have-a-fault/" target="_self">I have a fault</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-no-sync/" target="_self">No Sync (NSC) || Flashing 'Broadband' Light</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-frequent-disconnection-fault-dcn/" target="_self">Frequent Disconnection (DCN)</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-speed/" target="_self">Speed (EPP)</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-authentication/" target="_self">Authentication (Auth) || 'Internet' Light Red?</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-fault-locations/" target="_self">Fault Locations</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-broadband-network/" target="_self">Broadband Network</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/" target="_self">Banding Guide</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-our-testing/" target="_self">Our Testing</A></P> <P><A href="http://community.plus.net/library/broadband/broadband-faults-guide-fttc/" target="_self">Fibre Faults Guide</A></P> <P><A href="https://www.btwholesale.com/shared/document/Library/Technical_Documents_and_Procedures/ccSNR_Reset/ccSNR_Best_Practise_Guide_Issue_2.pdf" target="_self"> Available options for setting noise margin, interleaving etc.</A></P> <P><A href="http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/" target="_self">How Fibre DLM works</A></P> <P><A href="http://www.plus.net/home-broadband/router-reconnect" target="_self">Reconnecting after a Major Service Outage</A></P> <P>&nbsp;</P> <P><FONT color="Green">Moderator's note by Mike (Mav): Links fixed </FONT></P> <P>&nbsp;</P> Wed, 27 Apr 2016 20:32:31 GMT https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042331#M235400 Pettitto 2016-04-27T20:32:31Z https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042332#M235401 Made temporary sticky as otherwise it could easily get lost Thu, 07 Nov 2013 17:24:08 GMT https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042332#M235401 Oldjim 2013-11-07T17:24:08Z https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042333#M235402 Link added to BT document giving options and methods for setting noise margin, interleaving, retrain, etc. Fri, 27 Dec 2013 10:39:44 GMT https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042333#M235402 Oldjim 2013-12-27T10:39:44Z https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042334#M235403 Added a link for the guide to reconnecting manually via the router following an MSO/MSF Wed, 10 Sep 2014 14:41:34 GMT https://community.plus.net/t5/Broadband/Broadband-Fault-amp-Order-Support-Guides/m-p/1042334#M235403 Pettitto 2014-09-10T14:41:34Z