topic Re: P&P for routers in Broadband

P&P for routers

warbleeder — Sat, 01 Jun 2013 22:23:40 GMT

i moved house on 15th may and i requested a new router .... i got told one would be sent but it was never delivered so i phoned pn back and spoke to a lady
the lady told me the router had not been sent and she would send me one... a week late i called back as it had not been delivered
i spoke to another lady... your router has not been issued as you did not pay the P&P charge....
i refused to pay P&P as i just refreshed a 18 month contract.... i was (until 30mins ago using a old netgear fiber router) but the wifi in the router has died....
if people sign up to a new contract shouldnt they be offered a new router ?
and seen as the router i have been using is no longer issued by pn and you no longer support it shouldnt that get me a replacement sent out?
fair enough 5.99 isnt much but.... if a customer signs up for a new contract of atleast 12months shouldnt tht get us atleast one free if requested?
anyways at the mo im past caring just want the dial-up details and ill use my pc as router

Re: P&P for routers

Anotherone — Sat, 01 Jun 2013 23:25:33 GMT

http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/

Re: P&P for routers

warbleeder — Sun, 02 Jun 2013 01:30:15 GMT

i got it thanks... got everything routed via my pc atmo ....
luckly my motherboard has 2 inbuilt LAN and a inbuilt WIFI so mobiles can still be routed....
and now im connected directly to openreach modem webpages seem to load 10x faster not downloaded anything yet tho

Re: P&P for routers

ScottStorey — Sun, 02 Jun 2013 07:12:36 GMT

Hi Warbleeder,
The £5.99 P&P charge is applicable to all of our router orders, including new customers. While contracted that charge is just £5.99 as we cover the cost of the router and without a contract it would be £40 + £5.99 P&P.
I can see you gave us a call last night and somebody has got one on it's way to you. I'm sorry you were told multiple times you would be sent a router and you weren't though.

Re: P&P for routers

warbleeder — Sun, 02 Jun 2013 12:31:06 GMT

it's fine scott all sorted now and it's not your fault i was told i would be sent one and nothing said about P&P
on the other hand in my opinion there could be a training issue here?

Re: P&P for routers

w23 — Sun, 02 Jun 2013 12:36:42 GMT

Quote from: warbleeder
there could be a training issue here?

:mand: