topic Re: Ethernet Not working, Wireless fine? in Broadband

Ethernet Not working, Wireless fine?

sanctuary — Mon, 10 Dec 2012 16:15:29 GMT

Greetings.

I had my Fiber Plusnet installed a few days ago (Tuesday the 4th to be exact) and have only today managed to get it up and running after a talk with customer service.
Now, in a nutshell. I can get online and browse via the Wireless ( Am currently tethering the connection to my desktop) however, every computer I try to connect with a Wired connection, it wont seem to work (Limited or no Connectivity) and I have tried 2 computers, and 2 different cables. Same thing.

I'm pretty much out of idea's. Can anyone please shed some light on my situation.

Also, the router is the Technicolor TG582n FTTC

Thanks!

Re: Ethernet Not working, Wireless fine?

adamwalker — Mon, 10 Dec 2012 16:36:49 GMT

It sounds like a fault with the router to me, have you tried a factory reset?
Adam

Re: Ethernet Not working, Wireless fine?

ReedRichards — Mon, 10 Dec 2012 16:38:34 GMT

Or it could be you set fixed IP addresses on those devices that don't fall within the range used by your new router.

Re: Ethernet Not working, Wireless fine?

sanctuary — Mon, 10 Dec 2012 17:50:03 GMT

Quote from: ReedRichards
Or it could be you set fixed IP addresses on those devices that don't fall within the range used by your new router.

How would I check this, and or solve the problem if it is the case?

Also, no. I have not factory reset, I was worried about breaking my new connection

Re: Ethernet Not working, Wireless fine?

sanctuary — Mon, 10 Dec 2012 17:57:12 GMT

Here is the CMD if it will help, bare in mind I'm currently using the Wireless tethered to my computer to post here, let me know if you want a CMD with the ethernet in.

Quote
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\sanc4>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Kyle-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 48-5B-39-78-90-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f414:7f9e:86a:ddcb%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.222(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 December 2012 15:55:12
Lease Expires . . . . . . . . . . : 17 December 2012 17:52:23
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 239622969
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AE-8D-80-48-5B-39-78-90-B8
DNS Servers . . . . . . . . . . . : 192.168.0.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.mshome.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4fe:100f:a956:43ce(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::4fe:100f:a956:43ce%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\sanc4>

Re: Ethernet Not working, Wireless fine?

jelv — Mon, 10 Dec 2012 18:18:28 GMT

That confirms that the networking settings on the PC are almost certainly the problem.
You need to go to the properties of the Local Area Connection and check that both Obtain an IP address automatically and Obtain DNS server address automatically are selected.
http://www.plus.net/support/software/dns/changing_dns_vista.shtml up to step 5 will take you to the right place.

Re: Ethernet Not working, Wireless fine?

sanctuary — Mon, 10 Dec 2012 18:22:57 GMT

Quote from: jelv
You need to go to the properties of the Local Area Connection and check that both Obtain an IP address automatically and Obtain DNS server address automatically are selected.
http://www.plus.net/support/software/dns/changing_dns_vista.shtml up to step 5 will take you to the right place.

Dude, it worked.

You are the man. Thanks!!! ❤️

Re: Ethernet Not working, Wireless fine?

jelv — Mon, 10 Dec 2012 18:26:25 GMT

You'll find these bits have change to 192.168.1.x

Quote from: sanctuary
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 48-5B-39-78-90-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f414:7f9e:86a:ddcb%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.222(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 December 2012 15:55:12
Lease Expires . . . . . . . . . . : 17 December 2012 17:52:23
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 239622969
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AE-8D-80-48-5B-39-78-90-B8
DNS Servers . . . . . . . . . . . : 192.168.0.1 - this has probably disappeared
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Re: Ethernet Not working, Wireless fine?

sanctuary — Mon, 10 Dec 2012 18:36:38 GMT

Indeed. The IP 4 was set to resolve the DNS non automatically, it fixed it right up

Thanks again!