topic TD-W8961ND keeps dropping connection help please in Broadband

TD-W8961ND keeps dropping connection help please

garyk — Thu, 12 Apr 2012 20:00:42 GMT

Hi I am a bit new to this, I have recently replaced my old netgear router to get beter wireless coverage. I am using a TP Link TD-W8961ND. The internet connection keeps dropping I particularly notice this when VPning into the office. The log on the router shows :-
4/12/2012 20:6:29> Last errorlog repeat 39 Times
4/12/2012 20:7:1> netMakeChannDial: err=-3000 rn_p=804e2af0
4/12/2012 20:37:32> Last errorlog repeat 434 Times
4/12/2012 20:38:35> netMakeChannDial: err=-3000 rn_p=804e2af0
4/12/2012 20:41:50> Last errorlog repeat 34 Times
4/12/2012 20:46:7> netMakeChannDial: err=-3000 rn_p=804e2af0
4/12/2012 20:52:20> Last errorlog repeat 70 Times
This repeats regularly. Any ideas or assistance appreciated.
Thanks

Re: TD-W8961ND keeps dropping connection help please

jojopillo — Fri, 13 Apr 2012 11:11:13 GMT

Hi garyk,
I've looked at your connection logs and the majority of your disconnections are happening at 3mins50secs. My first thought would be an idle timeout setting on your router. I've had a look at your router's operating manual and there is a setting for it. Could you check that?
[quote=TD-W8961ND Manual]Connection: For PPPoE/PPPoA connection, you can select Always on or Connect on-Demand or Connect Manually. Connect on demand is dependent on the traffic. If there is no traffic (or Idle) for a pre-specified period of time), the connection will tear down automatically. And once there is traffic send or receive, the connection will be automatically on.
Jojo

Re: TD-W8961ND keeps dropping connection help please

garyk — Sat, 14 Apr 2012 12:53:25 GMT

Hi JoJo,
Thanks for the reply, I have checked the settings you suggested and it is currently set to always on. I attach a printout of the settings in that area.
The connection seem to be continually dropped irrespective of whether I am using the internet or not.
Any other ideas ?
Thanks Gary.

Re: TD-W8961ND keeps dropping connection help please

jojopillo — Mon, 16 Apr 2012 10:02:18 GMT

Hi Gary,
Did you do something yesterday, because just after 5pm it's been connected constantly. Did you discover a setting somewhere?
Jojo

Re: TD-W8961ND keeps dropping connection help please

garyk — Wed, 18 Apr 2012 20:34:21 GMT

Hi Jojo,
I have been working away this week so I did not used the internet at all yesterday. I have reset my log so I will see if the connection remains stable.
Ow dear in the time it has took me to type this the log has started to fill up :-
4/18/2012 21:26:55> netMakeChannDial: err=-3000 rn_p=804e2af0
4/18/2012 21:27:3> Last errorlog repeat 8 Times
4/18/2012 21:27:22> netMakeChannDial: err=-3000 rn_p=804e2af0
4/18/2012 21:30:32> Last errorlog repeat 26 Times
4/18/2012 21:30:40> netMakeChannDial: err=-3000 rn_p=804e2af0
Look forwards to hearing from you.
Cheers Gary

Re: TD-W8961ND keeps dropping connection help please

Dan_the_Van — Wed, 18 Apr 2012 20:45:21 GMT

Hi,
My TP-Link TD-8840-T reports these errors
4/18/2012 20:56:10> Last errorlog repeat 8 Times
4/18/2012 20:56:13> netMakeChannDial: err=-3000 rn_p=804d0c58
4/18/2012 21:18:30> Last errorlog repeat 587 Times
4/18/2012 21:19:40> netMakeChannDial: err=-3000 rn_p=804d0c58
4/18/2012 21:25:52> Last errorlog repeat 323 Times
4/18/2012 21:26:0> netMakeChannDial: err=-3000 rn_p=804d0c58
4/18/2012 21:37:31> Last errorlog repeat 618 Times
Using Router Stats Lite I do not see any connection issues.
Dan.

Re: TD-W8961ND keeps dropping connection help please

adamwalker — Fri, 20 Apr 2012 12:43:55 GMT

garyk,
I've just had a look at your connection logs, it looks like the disconnections and the 3.50 disconnections are still happening. Are you able to try another router to just to see if the same thing happens?
Adam

Re: TD-W8961ND keeps dropping connection help please

garyk — Sat, 21 Apr 2012 09:25:18 GMT

Hi Adam,
I have changed to an older Netgear Router this morning, can you give me an update on the connection please.
Thanks

Re: TD-W8961ND keeps dropping connection help please

rbroadbe — Sun, 22 Apr 2012 18:22:11 GMT

Hi there,
I've been using a TP-Link TD-8840T for the past week and noticed it keeps dropping connection. My speed has also dropped to less then 1Mb and I too get lots of errors in the log. From the posts earlier was any solution found?
cheers,
Rich

Re: TD-W8961ND keeps dropping connection help please

jojopillo — Mon, 23 Apr 2012 14:12:56 GMT

Hi garyk,
Things seem to have improved drastically!
Jojo

Re: TD-W8961ND keeps dropping connection help please

jojopillo — Mon, 23 Apr 2012 14:29:59 GMT

Hi Rich,
There were a few drops last night - not sure if this was rebooting the router - but aside from that the line looks as though it's been quite stable (see graph). Are you using a wired or wireless connection?
Jojo

Re: TD-W8961ND keeps dropping connection help please

Dan_the_Van — Tue, 24 Apr 2012 13:35:35 GMT

Gary/Rich.
I contacted TP-Link with regards to my error message meanings; they have not come up with a reason. They asked me if I had any issues to which I said no, so the reply was

Quote
You can enjoy the Internet and do not worry about it.

As previously stated I do not having anything to suggest I am having connection problems I just wanted to know what the error means.
Dan.

Re: TD-W8961ND keeps dropping connection help please

jojopillo — Tue, 24 Apr 2012 14:13:49 GMT

Hi Dan the Van,
If you google that error there's a lot that comes up. I haven't time to read them all. Have you tried googling?
Jojo

Re: TD-W8961ND keeps dropping connection help please

Anotherone — Tue, 24 Apr 2012 14:37:32 GMT

Seems Oldjim may know the answer, try the Kitz link. (Google is your friend.... usually)

Re: TD-W8961ND keeps dropping connection help please

Dan_the_Van — Tue, 24 Apr 2012 14:50:43 GMT

Yes I did try a google, but was hoping TP-Link would know.
I did see oldjims post but that is not the same error his was =805f1110 mine is =804d0c58. I have tried his fix.
I also found this site http://www.zyxeltech.de/snotev120/sys_err/sys_err.htm
It says:-
Message: PINI ERROR netMakeChannDial: err=-3000, rn_p=576de0
Meaning: remote node is connecting already. (rn_p refers remote
node point, it may change for different version, and different
remote node number)
Solution: ask remote node to dial to you, then if you drop, you can dial;
or reboot.
Dan.

Re: TD-W8961ND keeps dropping connection help please

Anotherone — Tue, 24 Apr 2012 14:57:01 GMT

Do you think this may be causing the drops - reboots perhaps?
Similar problem here http://community.plus.net/forum/index.php/topic,104185.0.html
Edit: I was going to download a manual, to see if it said anything about it, but you may have one?

Re: TD-W8961ND keeps dropping connection help please

Dan_the_Van — Tue, 24 Apr 2012 15:05:30 GMT

I do not beleive I am getting any line drops, Jojo can you confirm this please?
Thanks
Dan.

Re: TD-W8961ND keeps dropping connection help please

Anotherone — Tue, 24 Apr 2012 15:10:21 GMT

The OP and the other thread were, good job you've asked Jojo to check for you.
Edit: Did you have a manual & anything in it?

Re: TD-W8961ND keeps dropping connection help please

orbrey — Wed, 25 Apr 2012 10:43:24 GMT

Looking good from here:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13353505598756.png" />

Re: TD-W8961ND keeps dropping connection help please

Dan_the_Van — Wed, 25 Apr 2012 11:28:15 GMT

Thanks Matt, Just as I thought.
Be nice to know what the error messages mean though, something to look at on a rainy day
Dan.