topic Re: Problem with landline only rings once in Broadband

Problem with landline only rings once

wattsy — Thu, 12 Jan 2012 14:34:44 GMT

Hiya, hope someone will be allow to advise me, for the last week the landline phone has only rang once on incoming calls. Check done by BT no problem with the line. I can make out going calls not a problem. The phone lead is in the test socket at the moment which solves the problem. When router is disconnected the phone also rings as normal. I have a Neargear DG834G v3. I have disconnected the router and reset it up. But problem stills remains
Any advice would be appreciated

Re: Problem with landline only rings once

adamwalker — Thu, 12 Jan 2012 14:54:14 GMT

Our advice would be to try a different phone handset if you can get your hands on one. This would help rule out an issue with your phone. If that doesn't change anything then I'd be more inclined to think that it's a phone fault and as such would need to be dealt with by your phone provider (BT).

Re: Problem with landline only rings once

nozzer — Thu, 12 Jan 2012 14:55:21 GMT

Happened to my line.... turned out to be a faulty line filter.

Re: Problem with landline only rings once

jelv — Thu, 12 Jan 2012 15:02:44 GMT

Quote from: _Adam_Walker_
Our advice would be to try a different phone handset if you can get your hands on one. This would help rule out an issue with your phone. If that doesn't change anything then I'd be more inclined to think that it's a phone fault and as such would need to be dealt with by your phone provider (BT).

I could see that route going wrong. Phone engineer turns up, tries without the router plugged in, no fault found, tells you to report it to the broadband provider.

Re: Problem with landline only rings once

adamwalker — Thu, 12 Jan 2012 15:09:06 GMT

I'm still sticking by my advice jelv, trying without the router plugged in too is probably a good idea though.

Re: Problem with landline only rings once

jelv — Thu, 12 Jan 2012 15:10:37 GMT

Quote from: wattsy
When router is disconnected the phone also rings as normal.

Re: Problem with landline only rings once

itsme — Thu, 12 Jan 2012 15:24:07 GMT

Quote from: wattsy
The phone lead is in the test socket at the moment which solves the problem. When router is disconnected the phone also rings as normal.

Quote from: nozzer
Happened to my line.... turned out to be a faulty line filter.

Think I agree with @nozzer. If the phone ring in all sockets when directly plugged into the sockets with no router plugged in and then stop ringer when plugged into the sockets via a filter then it will point to a faulty filter.

Re: Problem with landline only rings once

adamwalker — Thu, 12 Jan 2012 15:28:54 GMT

I clearly need more coffee!
I can only advise ruling everything out you possibly can at your side @wattsy, filters, then if not the handset.

Re: Problem with landline only rings once

wattsy — Thu, 12 Jan 2012 18:04:09 GMT

Hiya, appreciate the advice but why would it be a phone fault when the phone rings noramlly without the router connected in the usual socket. The only way I can get the phone and router working properly is through the filter in the test socket. The phones are cordless digital, I have tried another filter.. I should of mentioned that also I have been having problems connecting to the internet at times, could it be the router that is at fault and is there not a way I can test the router. Regards

Re: Problem with landline only rings once

itsme — Thu, 12 Jan 2012 18:27:32 GMT

You need to look at your internal wiring. The master socket produce the ringing which go to pin 3 of the test socket. When extensions are wired to the removable faceplate then pin 3 have to be connected. It's normal to remove pin 3 from the extension wiring when broadband is on the line as this introduce noise of the line which affect the line speed. The reason why the phone still ring in this case is that most filters have the ringing circuit or the phone may have it.

Re: Problem with landline only rings once

rhohne — Thu, 12 Jan 2012 19:01:07 GMT

I would tend to agree that if it is working properly in the test socket then it is either faulty internal wiring or a faulty faceplate.
One thing that is not clear is what is your usual socket. Is it the master or an extension socket?

Re: Problem with landline only rings once

wattsy — Thu, 12 Jan 2012 19:38:55 GMT

Hiya
My usual socket is the master socket, I have three digital phones but of course only one plugged in to the phone line which is the master. So there isn't much internal wiring to go wrong is there??? So it can't be a problem with the router then???
Regards

Re: Problem with landline only rings once

itsme — Thu, 12 Jan 2012 21:10:04 GMT

If phone and router works okay in the test socket but not when you replace the faceplate what is different? Would it not suggest the faceplate?

Re: Problem with landline only rings once

CX — Thu, 12 Jan 2012 21:32:14 GMT

Are you using any of the other sockets? If you don't need them, you can remove the wire from the back of the face plate, thus removing your extension wiring. Be aware that you will need a Krone tool to reattach the cable (well, to do it properly without damaging the connectors) if you ever want to use the extensions again.
Is it an Openreach-branded face plate? The newer ones include a ring capacitor.

Re: Problem with landline only rings once

wattsy — Thu, 12 Jan 2012 22:14:07 GMT

I really am confused as the phone will work normally when put into the usual socket on it's own. The problem occurs when the router is connected. (No it is not a Openreach - branded plate.) That is why I thought the router may be the fault. Really don't know what to do now, might try a new filter again.
I thank you for your advice.

Re: Problem with landline only rings once

jelv — Thu, 12 Jan 2012 23:17:16 GMT

Let me get this straight: The router is normally plugged in to the master socket (via a filter).
Which socket is the phone base station normally connected to and if it's not the same socket as the router do you have a filter on the phone?

Re: Problem with landline only rings once

wattsy — Thu, 12 Jan 2012 23:46:54 GMT

Hiya, yes the router is connected via a filter to the master socket, like wise so is the base phone.
Regards.

Re: Problem with landline only rings once

BRABUS — Fri, 13 Jan 2012 08:05:55 GMT

Just thought I would say that you are not alone with this issue. My wifes grandmother started having the exact same issue on Wednesday and it is still going on.

Re: Problem with landline only rings once

nozzer — Fri, 13 Jan 2012 08:47:50 GMT

Have you noticed whether the adsl cuts out when the phone rings (even momentarily)? If so, .... Courtesy of Kitz...
Identified from the Quiet Line Test (Dial 17070 and select option 2). Possible causes:-
HR Fault - One or both wires not making proper contact. Worn cable or oxidised joint.
Earth Contact - Line is going to earth, possibly caused by tree branch rubbing through the cable.
Battery Contact - Line is in contact with another. Could be worn isolation or water on the line.
Rectified Loop - Phone rings once then line cuts out. Problem could be in the home or water on the circuit.
And this might be a daft question, but when people are saying plug it into the master socket, they mean take the front plate off the master-socket and plug everything into the socket behind that plate. Are you doing this or just using the front socket?
Take a look at the link below, especially items 3, 5 and 10...
http://btbusiness.custhelp.com/app/answers/detail/a_id/8554/~/my-phone-doesn't-ring,-or-rings-once-then-cuts-off

Re: Problem with landline only rings once

jelv — Fri, 13 Jan 2012 09:39:35 GMT

Something else to try. Have you got or can you borrow an old wired telephone to try instead of the cordless base station? Although it only fails when the router is plugged in it could be the combination of the two that is the problem.
Is the phone usable when the router is plugged in (any background noise)?