topic Re: Plusnet online survey in Community Announcements

Plusnet online survey

Chris — Wed, 04 Nov 2015 14:05:25 GMT

Hi all,

Starting this week those of you visiting our website may be presented with an invitation to perform a survey. This will *only* appear when you are on our site and will not pop-up on any other sites.

The survey is designed to get feedback on the online experience you've had and if you receive the pop-up it'll look like this:

Re: Plusnet online survey

jelv — Wed, 04 Nov 2015 14:13:49 GMT

Chris, If you've tried to use the trick I posted today, you can't use it to link to an image attached to a post in a hidden forum as we do not have the rights to view it!
The attachment shows what we are seeing

Re: Plusnet online survey

Chris — Wed, 04 Nov 2015 14:27:44 GMT

Fixed, had to work around the 'upload folder full' bug.

Re: Plusnet online survey

gofaster — Thu, 05 Nov 2015 09:44:40 GMT

This is very bad timing for a survey that could easily be seen as phishing. People are worried enough by the TalkTalk hack already without these sort of pop-ups.

Re: Plusnet online survey

jab1 — Thu, 05 Nov 2015 18:27:44 GMT

Well..........................................
I got the pop-up when I went to the members site to check a phone call, but having been there, signed out, all I had at the bottom of the invite was 'loading data from (the survey site)', and after waiting 20 minutes, gave up and closed it. Sorry, PN, but I can't wait all day.

Re: Plusnet online survey

pwatson — Thu, 05 Nov 2015 21:00:26 GMT

Perhaps they're using the Live Chat system to conduct the survey?

Re: Plusnet online survey

anniesboy — Fri, 06 Nov 2015 08:13:48 GMT

I did complete the survey, but did have a short wait for it to start.
Would I recomend Plusnet to others ? Certainly not to friends,will maybe as long as they are aware of the shortcomings.
A web site that is like a maze and customer support is poor in the extreme.
I entered the site to see if there was any problems as my daughter (who is with PNet) had no service.
Clearly see could not us chat, nearly 70 callers waiting.
As John Mcenroe said "you cannot be serious"

Re: Plusnet online survey

Petard — Sun, 08 Nov 2015 10:54:45 GMT

Not Plusnet as well!
I am fed up to the teeth with this kind of pop-up on other sites, all of whom seem to think I want to work for their quality-control department for nothing.
I don't – and when I click on "No thanks" I am usually muttering something much more forceful that ends in "off".

Re: Plusnet online survey

NedLudd — Sun, 08 Nov 2015 11:32:01 GMT

How about "Foxtrot Oscar!". We used that when I was at work.
Hmmm, I've yet to see the survey?

Re: Plusnet online survey

Anotherone — Sun, 08 Nov 2015 12:51:18 GMT

I got one yesterday

Re: Plusnet online survey

Luzern — Sun, 08 Nov 2015 16:09:54 GMT

Quote from: NedLudd
How about "Foxtrot Oscar!". We used that when I was at work.
Hmmm, I've yet to see the survey?

A more oblique one heard is, "distant throat spasm". See if you can solve it!

Re: Plusnet online survey

Mustrum — Sun, 08 Nov 2015 22:05:00 GMT

I keep looking, not had one yet, have to say been happy with everything so far. OK so had to wait a bit for my only call to be answered, but it was free, and I got through to someone who could and did answer my problem - unlike BT who seem to employ people who can answer a phone, but that's about it - I know which I prefer!

Re: Plusnet online survey

Strat — Sun, 08 Nov 2015 22:18:47 GMT

I had one today and completed it out of curiosity.

Re: Plusnet online survey

VileReynard — Thu, 18 Feb 2016 22:21:49 GMT

They submit the answers to the place where they get those spurious "awards" from.

Re: Plusnet online survey

Anonymous — Fri, 19 Feb 2016 19:56:32 GMT

I recently completed this survey, but was somewhat baffled as to why they bother !
By the end of answering the questions, I was near seething with frustration, as I knew full-well that no matter how carefully I explained the issues that I'd had with the Plusnet website that day, that NOTHING will get done about it.
Honestly, what has EVER changed within Plusnet, as a result of reviewing the results of these surveys ?
It seems to me that this Forum is the ideal place for Plusnet to get feedback and to interactively discuss the customer's point of view. Plusnet continue to ignore knowledgeable forum members opinions, and fail to act on members concerns.
I could list so many things that Plusnet have not listened to in the past, but just taking todays 'hot topic' as an example, the members here clearly don't want non-customers to post comments in the new forum - but no matter what anyone says, it will be open to anyone whether we like it or not !
Plusnet don't listen to their customers, so why waste resources with the survey, when that effort could be doing something useful.

Re: Plusnet online survey

rongtw — Fri, 19 Feb 2016 22:22:35 GMT

Exactly !! no matter what the survey shows NOWT will change
Be interesting to see the results PN
dick:quote

Re: Plusnet online survey

Townman — Fri, 19 Feb 2016 23:28:55 GMT

Quote from: Nibiru
I could list so many things that Plusnet have not listened to in the past, but just taking todays 'hot topic' as an example, the members here clearly don't want non-customers to post comments in the new forum - but no matter what anyone says, it will be open to anyone whether we like it or not!
Plusnet don't listen to their customers, so why waste resources with the survey, when that effort could be doing something useful.

I'm sad to, say that it is difficult to find evidence to refute this sentiment in respect of some of the major changes made (and for that matter changes not made - email TLS & others) over the last 18 months.