topic Re: Website and Internal System Issues today in Community Announcements

Website and Internal System Issues today

adamwalker — Thu, 27 Aug 2015 15:08:00 GMT

Good afternoon everyone.
As you may notice we're experiencing some problems with access to our website and also our internal systems.
This means that we won't be able to view your account when calling us and can only offer generic advice so we'd advise not calling unless there's an urgent issue at the moment.
As you may guess this means we're unable to make a service status announcement, however we'll update you all as appropriate via this thread and via our Twitter page: https://twitter.com/plusnethelp
Thanks for your patience

Re: Website and Internal System Issues today

Oldjim — Thu, 27 Aug 2015 15:21:38 GMT

Oh dear - who is the comedian
https://twitter.com/plusnethelp/status/636889305017925632

Re: Website and Internal System Issues today

Estragon — Thu, 27 Aug 2015 16:28:36 GMT

Baring with someone who has problems with their internal systems doesn't seem a very inviting prospect :-X.

Re: Website and Internal System Issues today

MatthewWheeler — Thu, 27 Aug 2015 17:13:14 GMT

Should be working now.

Re: Website and Internal System Issues today

MatthewWheeler — Thu, 27 Aug 2015 18:37:15 GMT

Just a quick heads up but we've had to put holding pages on the rest of the community to investigate what's happened today.
They'll most likely be in place until tomorrow but if anything changes we will let you know.

Re: Website and Internal System Issues today

racquel — Thu, 27 Aug 2015 21:04:03 GMT

So, what data and how much

Re: Website and Internal System Issues today

nigel1971 — Thu, 27 Aug 2015 22:07:57 GMT

Always find the main website slow to load, the forums are quicker than that.

Re: Website and Internal System Issues today

adamwalker — Fri, 28 Aug 2015 13:32:28 GMT

Afternoon all
The holding pages will remain on the Community Site for the time being due to essential maintenance being carried out on the site.
We will keep you informed of our progress and let you know when the rest of site is back up and running,

Thank you for your patience and understanding while we carry out this work.

Re: Website and Internal System Issues today

deathtrap — Fri, 28 Aug 2015 19:58:51 GMT

maybe you could fix this too ? http://community.plus.net/ping-graphs/

Re: Website and Internal System Issues today

jamesanstee — Fri, 28 Aug 2015 21:08:20 GMT

Deleted

Re: Website and Internal System Issues today

jelv — Fri, 28 Aug 2015 21:40:05 GMT

Not sure of the point of your post - it's the community site that's down, not the main site or the portal!

Re: Website and Internal System Issues today

Anotherone — Tue, 01 Sep 2015 08:54:43 GMT

Well the Library tab isn't showing a holding page and hasn't done since this started, just a blank page as are any direct links to Library articles. When is it going to be back up? and what happened - did it get hacked?

Re: Website and Internal System Issues today

glloyd — Tue, 01 Sep 2015 10:48:22 GMT

It's about time someone came clean and told us the real reason it's down.

Re: Website and Internal System Issues today

avatastic — Tue, 01 Sep 2015 12:23:39 GMT

They've switched off the server to see what the uproar is and if they can get away with dropping another service to save a few quid.

Re: Website and Internal System Issues today

jelv — Tue, 01 Sep 2015 13:05:39 GMT

Why has the link to the forum rules been removed from the site links in the footer of the forum pages?

Re: Website and Internal System Issues today

Anonymous — Tue, 01 Sep 2015 13:36:01 GMT

Well according to my view I have no "Site Links" or "Related Links" and only a single entry in the "Community Apps" for the Open Source Apps page as you can see below.
Assuming we are referring to the same page.

Re: Website and Internal System Issues today

Pettitto — Tue, 01 Sep 2015 15:04:09 GMT

Quote from: avatastic
They've switched off the server to see what the uproar is and if they can get away with dropping another service to save a few quid.

It's not getting switched off
Some of the software used to run certain areas of the community needs upgrading. It's as simple as that.
Work is continuing as we speak.

Re: Website and Internal System Issues today

ejs — Tue, 01 Sep 2015 15:11:01 GMT

Quote from: Plusnet
2015-08-27 19:34:37
Due to emergency maintenance we have had to put holding pages on most of our community site

The software suddenly needed an emergency upgrade.

Re: Website and Internal System Issues today

Anotherone — Tue, 01 Sep 2015 15:14:04 GMT

I have no Site Links or Related Links either, must be because of the rest of Community being down.

Re: Website and Internal System Issues today

Pettitto — Tue, 01 Sep 2015 15:16:11 GMT

We want to upgrade it to a newer version.
@Anotherone - This applies to the Community Library too, it looks like the holding page hasn't been applied to that section for one reason or another. We're hoping to have this done as soon as possible though.