topic Re: Introduction Joclark in Community Announcements

Introduction Joclark

joclark — Mon, 09 Mar 2015 12:06:04 GMT

Hi,
I am Jo, I have been at Plusnet for 4 and a half years and I have come through the Sales,Existing Accounts and Housemoves. So you'll be happy to hear I try keep people as happy as possible I have gained a lot of knowledge in the years I have been at Plusnet so I should be able to help with most issues which people come across.
You will be seeing quite a lot of me around here in the coming weeks and my work ethic is to work hard and help as many people as I can. So if there is anything you want me to help with give me a shout.
If you want to know anything else just give me a shout

Re: Introduction Joclark

w23 — Mon, 09 Mar 2015 12:11:56 GMT

Welcome Jo.
I see you've already been helping people today so a pretty good start in my opinion.

Re: Introduction Joclark

dvorak — Mon, 09 Mar 2015 12:25:44 GMT

welcome

Re: Introduction Joclark

Strat — Mon, 09 Mar 2015 12:33:08 GMT

Welcome aboard Jo.

Re: Introduction Joclark

Townman — Mon, 09 Mar 2015 12:44:52 GMT

Welcome Jo,
As by now you will have realised, nothing gets past us...
To say that you have hit the ground running would be an understatement. Your background is going to be well exploited around here.
Kevin

Re: Introduction Joclark

avatastic — Mon, 09 Mar 2015 12:55:14 GMT

Welcome Jo-not-Jojo.

Re: Introduction Joclark

NedLudd — Mon, 09 Mar 2015 13:16:05 GMT

Welcome aboard Jo!

Re: Introduction Joclark

Anotherone — Fri, 20 Mar 2015 22:43:06 GMT

A bit late, but welcome Jo, don't fall overboard in these shark infested waters.

Re: Introduction Joclark

Oldjim — Mon, 29 Jun 2015 08:52:06 GMT

A quick question
What is your official title as I just noticed on a ticket on my account that you are a Complaints Advisor

Re: Introduction Joclark

Chris — Mon, 29 Jun 2015 08:53:57 GMT

Everyone who posts here is a Customer Relations Advisor, we also handle complaints.

Re: Introduction Joclark

Anotherone — Mon, 29 Jun 2015 10:52:53 GMT

Why the different titles? Just to confuse customers or to try and disassociate from forum or other stream activity?

Re: Introduction Joclark

gleneagles — Tue, 30 Jun 2015 20:16:19 GMT

Quote from: joclark
Hi,
I am Jo, I have been at Plusnet for 4 and a half years and I have come through the Sales,Existing Accounts and Housemoves. So you'll be happy to hear I try keep people as happy as possible I have gained a lot of knowledge in the years I have been at Plusnet so I should be able to help with most issues which people come across.
You will be seeing quite a lot of me around here in the coming weeks and my work ethic is to work hard and help as many people as I can. So if there is anything you want me to help with give me a shout.
If you want to know anything else just give me a shout

Welcome, however we will not really see you unless you are doing house visits.
Just kidding.

Re: Introduction Joclark

Chris — Wed, 01 Jul 2015 08:29:20 GMT

Quote from: Anotherone
Why the different titles? Just to confuse customers or to try and disassociate from forum or other stream activity?

Having a job title of 'complaints advisor' is a lot clearer on the other aspect of the role and when this showed up differently we did receive queries as to why we were dealing with complaints.