topic Re: Introduction - New Team Leader - Sam Beresford in Community Announcements

Introduction - New Team Leader - Sam Beresford

samberesford90 — Tue, 03 Feb 2015 16:01:43 GMT

Hey everyone,
Just a quick post following on from Jess’s announcement to introduce myself to the forums.
My name is Sam and I have been working for Plusnet for nearly 3 years now.
Most recently I have been team managing in our Business Support Department where I managed a variety of roles including Provisioning, Faults, Customer Service and the Partner Program. I have now moved into the Customer Relations Department as a Team Leader and am really excited to take up the challenge. I look forward to getting more involved with the forums and helping out!
Cheers guys.
Sam

Re: Introduction - New Team Leader - Sam Beresford

dvorak — Tue, 03 Feb 2015 16:10:57 GMT

welcome

Re: Introduction - New Team Leader - Sam Beresford

ITWorks — Tue, 03 Feb 2015 16:14:05 GMT

Welcome to the mad house
Regards
Mike

Re: Introduction - New Team Leader - Sam Beresford

Strat — Tue, 03 Feb 2015 16:34:07 GMT

Welcome aboard Sam

Re: Introduction - New Team Leader - Sam Beresford

rongtw — Tue, 03 Feb 2015 17:27:36 GMT

Welcome

Re: Introduction - New Team Leader - Sam Beresford

MauriceC — Tue, 03 Feb 2015 17:53:16 GMT

Welcome Sam.
Will we be seeing more of your direct presence on the boards

M

Re: Introduction - New Team Leader - Sam Beresford

Oldjim — Tue, 03 Feb 2015 17:58:46 GMT

welcome from me too

Re: Introduction - New Team Leader - Sam Beresford

w23 — Tue, 03 Feb 2015 18:15:57 GMT

Am I permitted to ask:
Is that Sam or Sam?

Re: Introduction - New Team Leader - Sam Beresford

Anotherone — Wed, 04 Feb 2015 01:39:41 GMT

Well welcome to what will hopefully be a slightly less mad house!

Re: Introduction - New Team Leader - Sam Beresford

Pettitto — Wed, 04 Feb 2015 03:37:35 GMT

Quote from: w23
Am I permitted to ask:
Is that Sam or Sam?

It's Sam

Re: Introduction - New Team Leader - Sam Beresford

pjmarsh — Wed, 04 Feb 2015 10:07:37 GMT

Welcome Sam

Re: Introduction - New Team Leader - Sam Beresford

artmo — Wed, 04 Feb 2015 10:46:03 GMT

Good to have you on board Sam

Re: Introduction - New Team Leader - Sam Beresford

samberesford90 — Wed, 04 Feb 2015 13:49:04 GMT

Thank you for all for being so welcoming.
I do hope to maintain a good presence on the forums moving forwards

Re: Introduction - New Team Leader - Sam Beresford

Townman — Tue, 10 Feb 2015 11:51:09 GMT

Hi Sam,
Welcome aboard - I hope you know what you've taken on?
Though we are a friendly helpful bunch around here, we can (and are) at times tough and forthright when we think that things could / ought to be better. I am sure you will have been briefed on such matters... Especially the names of the "challenging" individuals around here?
I also hope you have been pointed to the many threads asking for community input on what ought to be Andy's priority items for improvement dating back to his appointment in December 2013. In spite of what I took to be promises to progress these by previous team leaders, we have not seen any response to those inputs. I hope that this is on your agenda to progress. Jess has a list of those threads - I did point her at them when she took over last year.
It would be useful if you could share your vision for CRT with the community. At times we provide at least as much support for customers around here as do CRT themselves, especially out of hours and during MSO events, of which recently there have been far too many with no explanation of cause, remedial and preventative activity being undertaken.
I am sure that I speak for all around here in saying that we hope you will bring a marked improvement and transparency in communication on the "difficult" issues?
Cheers,
Kevin

Re: Introduction - New Team Leader - Sam Beresford

Townman — Wed, 18 Feb 2015 10:09:19 GMT

Quote from: samberesford90
I do hope to maintain a good presence on the forums moving forwards

@CRT,
Is Sam on vacation? His last presence on the forum was minutes after this post, some two weeks ago.
If he is not on vacation what does "a good presence" mean? Daily, weekly, monthly or quarterly?
When might we see Sam back in the forums / responses to PMs please?
Kevin

Re: Introduction - New Team Leader - Sam Beresford

Chris — Wed, 18 Feb 2015 10:16:05 GMT

Sam has been OOO yes, generally though it'll be ourselves (the team) in the forums and Sam/Jess ensuring we provide good coverage and supporting us in our roles.

Re: Introduction - New Team Leader - Sam Beresford

Strat — Wed, 18 Feb 2015 10:19:18 GMT

Quote from: Chris
Sam/Jess ensuring we provide good coverage and supporting us in our roles.

So they'll be making the teas and coffees then

Re: Introduction - New Team Leader - Sam Beresford

Chris — Wed, 18 Feb 2015 10:28:50 GMT

Well it certainly won't be Bob making the tea.

Re: Introduction - New Team Leader - Sam Beresford

Townman — Wed, 18 Feb 2015 10:33:13 GMT

Chris,
That was a quick "catch" thank you. We know that the "on the ground" staff do a good job with the day to day stuff, but as we both know there have been a lot of "where are we going" concerns which need feedback from "higher up". Input has been solicited, feed back has been promised, but it has still to happen. I am sure you will understand the desire to keep this on the radar, especially given the change of bridge commander?
Supporting you in your roles would be well demonstrated by coming here on a regular basis to address the bigger on going, not progressing issues. In the meantime, you guys need new job titles "Ace Bullet Catchers".
Cheers,
Kevin