topic Re: New Youtube Help Videos in Community Announcements

New Youtube Help Videos

MattyC — Wed, 29 Oct 2014 17:08:48 GMT

Good afternoon everyone,
The business has been working on many exciting projects over the past few months, and one of these is improving our online support.
With that in mind, I am pleased to announce the release of Plusnet's new Youtube help videos.
These videos have been designed to explain more about the Plusnet products and help if you have any problems. We have found some of the more regular questions that are asked through tickets, calls and the community forums and we believe that these could help the customer experience.
We're keen to know if there are any other common issues you'd like to see videos about in the future! Please bear in mind that we may not be able to fulfill each and every request, however, we will feed any suggestions back into the business. So if anybody has any feedback, then don't hesitate to let either myself or any other members of the Customer Relations Team know.
I will update this post with new videos as they are released.
Thanks,
Matty

How to change or add your Direct Debit details
How to view your bill online
What's in the box for a new Fibre Broadband customer?
What's in the box for a new Broadband customer?
Home Phone checks
Broadband connection problems
Broadband speed check
Master socket guide
Non NTE5 master socket
Fibre SSFP
SSFP master socket
NTE5 master socket
Changing the wireless password in your Technicolor TG582n router
Changing the wireless channel in your Technicolor TG582n router
Logging into the Technicolor TG582n router
Setting up your Plusnet 2704n ADSL router
Connecting your Windows 7 machine to your wireless router
Changing the wireless password/channel in your Plusnet 2704n router
Setting up a wired connection
Setting up your YouView service
Installing your powerline adapters
Installing your YouView+ box
Installing your YouView box
Installing Plusnet Protect
Setting up your email on Outlook 2007
Using your webmail
Troubleshooting Self Install with your Hub One router
Advanced Set up of your Hub One router
Fibre Self install and your Hub One

Re: New Youtube Help Videos

jelv — Wed, 29 Oct 2014 17:15:51 GMT

The video for the broadband speed check show the further diagnostics step having the postcode and house number filled in which is for FTTP, for ADSL and FTTC (99.9% of your users) it should be the phone number!

Re: New Youtube Help Videos

MattyC — Wed, 29 Oct 2014 17:41:07 GMT

Very well spotted. It looks like the details are entered into the FTTP section right at the very end.
Thanks for flagging this up, I'll have a word with Liam and the team that made the video.

Re: New Youtube Help Videos

MattyC — Fri, 23 Jan 2015 12:41:49 GMT

12 new videos added!

Re: New Youtube Help Videos

Oldjim — Fri, 23 Jan 2015 12:48:01 GMT

The setting up one for the 2704n has a major omission
It says remove any phones from the master socket but nothing about any phones in other sockets needing filter

Re: New Youtube Help Videos

w23 — Fri, 23 Jan 2015 13:17:00 GMT

[cynic]that's because they only supply one filter! [/cynic]

Re: New Youtube Help Videos

ITWorks — Fri, 23 Jan 2015 14:17:15 GMT

Is there any chance PN can answer my questions from a few days back regarding filters ?
http://community.plus.net/forum/index.php/topic,135846.msg1192348.html#msg1192348
Regards
Mike

Re: New Youtube Help Videos

Chris — Fri, 23 Jan 2015 14:48:52 GMT

Done.

Re: New Youtube Help Videos

MattyC — Fri, 23 Jan 2015 15:56:43 GMT

Quote from: Oldjim
It says remove any phones from the master socket but nothing about any phones in other sockets needing filter

I see that this is also on our setup guides so thanks for flagging Jim. I'll give it a mention.

Re: New Youtube Help Videos

MattyC — Wed, 06 May 2015 10:08:46 GMT

Four new videos added for Plusnet YouView TV

Re: New Youtube Help Videos

MattyC — Thu, 14 May 2015 11:00:35 GMT

Plusnet Protect, and email/webmail videos added!

Re: New Youtube Help Videos

MattyC — Thu, 12 Nov 2015 10:30:32 GMT

In light of the Hub One release, more videos added
Matty