topic Re: Community Site Maintenance 11th June in Community Announcements

Community Site Maintenance 11th June

chrispurvey — Tue, 10 Jun 2014 16:08:15 GMT

We've got planned maintenance on our community servers early tomorrow morning(11th June). This is going to take no more than an hour and is planned for between 5.00am - 6.00am. You should not notice any impact during this time.
This should hopefully resolve a few issues we've seen recently as mentioned here and here.
We've posted a service status. Please shout up if you see anything amiss.

Re: Community Site Maintenance 11th June

TORPC — Wed, 11 Jun 2014 00:10:48 GMT

Are you any closer to finding out, if

Quote from: Kelly
Yep. We still think it's a load balancing issue. We're talking to the vendor of the load balancer to work out why it's not working.

If so, have you received any update from the vendor ?

Re: Community Site Maintenance 11th June

TORPC — Fri, 13 Jun 2014 22:01:17 GMT

That said
Could this report from Loadbalancer.org have some bearing on the issue(s) http://blog.loadbalancer.org/heartbleed-2-0-not-exactly-but-more-openssl-issues-have-been-found/ ?

Re: Community Site Maintenance 11th June

Kelly — Fri, 13 Jun 2014 22:29:06 GMT

Nope. We don't use their devices. We know what the problem was causing the stuff Purleigh was seeing (and therefore some of the other weird stuff) and actually fixed it the other day, but that fix introduced another issue.

Re: Community Site Maintenance 11th June

TORPC — Fri, 13 Jun 2014 22:32:39 GMT

Would you be so kind, to enlighten as to what, was / is causing the issue(s) Purleigh was seeing, that you had to roll back to

Re: Community Site Maintenance 11th June

Kelly — Fri, 13 Jun 2014 22:37:29 GMT

Configuration change to the load balancer in front of the community site servers. I don't really know much more of the detail.

Re: Community Site Maintenance 11th June

TORPC — Fri, 13 Jun 2014 22:47:31 GMT

Cheers Kelly

Re: Community Site Maintenance 11th June

TORPC — Wed, 30 Jul 2014 09:30:08 GMT

With the recent reports, of issue(s) Again
Can you please inform us what it or is not happening in respect of getting these issue(s) sent to bed, once & for all

Re: Community Site Maintenance 11th June

Townman — Wed, 30 Jul 2014 09:39:39 GMT

+1
The responsiveness has been quite poor over recent days... Jess where is this in the priority list please?

Re: Community Site Maintenance 11th June

Anotherone — Wed, 30 Jul 2014 09:53:15 GMT

http://www.plus.net/support/service/problems/index.php
http://community.plus.net/forum/index.php/topic,128159.msg1128262.html#msg1128262

Re: Community Site Maintenance 11th June

TORPC — Wed, 30 Jul 2014 09:56:49 GMT

It seems that Priority issue(s) are either not being put on the list, being brushed under the carpet
Will Plusnet honestly hold hand on heart & explain the reality of the ongoing issue(s) & if they are ever going to get them fixed in a relative timeframe / since some issue(s) are @ least 2 or more years old ?

Re: Community Site Maintenance 11th June

Townman — Wed, 30 Jul 2014 10:57:50 GMT

Quote from: Townman
Jess where is this in the priority list please?

Quote from: Anotherone
http://www.plus.net/support/service/problems/index.php

Quote
Problem Status
We currently have no open priority problems

Rather says it all really - I respectfully suggest this is a spin on "We have yet to prioritise our open problems, indeed prioritising is not a priority, for if we did, the depth of the exposed swamp would be just too embarrassing.

Quote from: Anotherone
http://community.plus.net/forum/index.php/topic,128159.msg1128262.html#msg1128262

A little further down that thread, Kelly states he's trying to prioritise this work... given that there are no other open priority problems, them how difficult is it to add this to the list, indeed the top of an empty list?

@Jess - thinking about the many requests for priority things to be addressed, may be at the top of the list should be "Make prioritisation the top priority..."

Kevin

Re: Community Site Maintenance 11th June

TORPC — Wed, 30 Jul 2014 11:09:16 GMT

Re: Community Site Maintenance 11th June

Pettitto — Wed, 30 Jul 2014 12:23:45 GMT

Perhaps what might be more effective, would be a new thread in 'Feedback' about what each of you feel should be prioritised?
Jess will get round to responding, but as I'm sure you can appreciate, we're working to ensure that the merging of the two teams works properly and effectively, something we're devoting a lot of time to at the moment.

Re: Community Site Maintenance 11th June

Anonymous — Wed, 30 Jul 2014 12:32:02 GMT

Quote from: Chris
Perhaps what might be more effective, would be a new thread in 'Feedback' about what each of you feel should be prioritised?

Perhaps you could start with some of the things mentioned in this thread... http://community.plus.net/forum/index.php/topic,120823.0.html ?

Re: Community Site Maintenance 11th June

Pettitto — Wed, 30 Jul 2014 12:33:59 GMT

Or as per my previous post, we could start a new thread.
This thread is about the Community Site Maintenance.

Re: Community Site Maintenance 11th June

Anonymous — Wed, 30 Jul 2014 12:44:25 GMT

Quote from: Chris
Or as per my previous post, we could start a new thread.

If you separate them out, you will end up with two lists of priorities... Which list would have the highest priority?

Quote
This thread is about the Community Site Maintenance.

Then wouldn't that belong in the Community Site and Forums section rather than feedback?

Re: Community Site Maintenance 11th June

Pettitto — Wed, 30 Jul 2014 12:51:45 GMT

This thread, I was referring to, is about the Community Site Maintenance, it was made an announcement as it could cause problems for customers to access the site.
The other thread you've linked to, doesn't just have priorities on it, but happy to move it into the Feedback section if we feel that it would be better placed there?

Re: Community Site Maintenance 11th June

Townman — Wed, 30 Jul 2014 13:09:41 GMT

Chris,
I'm not going to pick a fight with you in your final days here, but there have been a number of "what do you think the priority list ought to be" which the other two CP's have (many be understandably due to a lack of resources and management support) not had time to examine and prioritise.
The good folk who have kept this boat afloat are moving on; there's a new broom and it's their responsibility to pick up those existing lists and do something with them before forum members are asked to start creating new ones. Jess has run her flag up the pole. It now needs to be saluted!
As for the forum specifically - just fix the variable performance. Some changes were made a few weeks back which made a marked difference but looked like the double posting logic became a bit over zealous and the improvements got regressed. Don't know what happened to that activity, but may be it needs revisiting. Personally if I'm giving my time for free here, I'd like it not to be wasted / hampered by a treacle like response over my 5Mbps line, to say nothing of OldJim's 3Mbps line!
Kevin

Re: Community Site Maintenance 11th June

Anotherone — Wed, 30 Jul 2014 13:11:29 GMT

Whilst what you say is true Chris, I think that the reason that this thread has been picked up is because the previous maintenance announced here had bugger all effect or was only a temporary fix and it urgently needs resolving.
I honestly don't think starting another thread will make much difference. I think we are just moaning in as many high visibility places as possible because Plusnet really MUST put this at the top of the priority list aside of issues that seriously affect Network performance or incorrect (over-charging) Customer billing and Getting Call centre times down. I think you guys know only too well where the main issues lie and where the priorities need to be.
What I am not convinced about is that this not so new CEO has a clue and his only concern is getting more customers which is only making existing issues far worse.